Account Manager

Duties and Responsibilities

• Ensure we retain business that is profitable, sustainable and collectable.
• Closely monitor on-time delivery, quality statistics and other service performance metrics with their assigned accounts.
• Prepare new business proposals using the OMS cost estimating and quoting tools.
• Coordinate or lead cost estimating activities with Manufacturing Analyst, Engineering or Plant Management.
• Collaborate with any departments at the plant or corporate level to solve problems that impact the ability to achieve strategic objectives with the account.
• Collaborate with management to determine appropriate pricing levels for assigned accounts.
• Manage any breakdown in customer communications.
• Communicate supply and price trends to customers.
• Keep informed on new products or services and other general information of interest to customers.
• Communicate to the organization significant developments with customers, markets or industries.
• Assure that accurate forecast data is entered in ERP and/or S&OP.
• May assist or lead in creating formal presentations to customers.
• May assist or lead in the preparation and organization of the information needed to conduct the planned business review meetings with customers.
• Monitor adherence by OMS and the customer to contracts, supply agreements, or memorandum of understanding (MOU) and report to management.
• Assist others, as needed, in the development of new business with existing customers.
• Collaborate with the Sales team to develop an understanding of the customer's position and product in the market.
• Collaborate with Supply Chain to assure appropriate supply of raw material for customer demand.
• Plan and schedule customer visits as needed to accomplish these duties and responsibilities.
• Engage effectively in technical discussion with internal associates or our client's personnel.
• Understand the financial performance of the plant.

Skills and Qualifications

• Associates degree in related field preferred.
• 3 or more years of related experience preferred.
• Experience in using Microsoft office applications.

Physical Requirements

• Ability to lift 20 lbs. as needed.
• Ability to bend, stand, climb, twist and stoop for extended periods of time.
• Ability to perform sedentary work including sitting for extended periods of time.
• Ability to operate standard office equipment.
• Ability to maintain coordination of hand and finger movements to grasp and manipulate objects with
• Travel as needed to accomplish desired results. Overnight travel may be required occasionally.

Subject to environmental conditions that occur indoors and outdoors which includes but is not limited to exposure to changing temperatures, loud noises, vibration from use of equipment and the following:

• Hazards: Variety of physical conditions, such as proximity to moving mechanical parts, electrical current, exposure to high heat or exposure to chemicals.
• Atmospheric conditions: One or more of the following conditions that affect the respiratory system or
• the skin - fumes, odors, dust, mist, gases or poor ventilation.
• Oils: there is air and/or skin exposure to oils and other cutting fluids.