Account Manager

CommScope, Inc.

Virtual, MA

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JOB DETAILS

SALARY

$69,000–$110,000 Per Year

SKILLS

Analysis Skills, Benchmarking, Business-to-Business (B2B), Communication Skills, Corporate Policies, Cross-Functional, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Service Operations, Customer Support/Service, Detail Oriented, Documentation, Finance, Geography, Internet of Things, Interpersonal Skills, Lithium Battery, Logistics, Maintain Compliance, Marketing, Microsoft Office, Multitasking, Operational Improvement, Operational Strategy, Operational Support, Operations Management, Order Delivery, Order Management, Order Processing, Organizational Skills, Pricing, Problem Solving Skills, Process Improvement, Public/Media/Press/Analyst Relations, Record Keeping, Reporting Dashboards, Reporting Skills, Resolve Customer Issues, Revenue Growth, SAP, Sales, Sales Management, Sales Operations, Sales Support, Salesforce.com, Service Delivery, Supply Chain, Supply Chain Management, Team Player, Telecommunications, Time Management, Wireless Communications

LOCATION

Virtual, MA

POSTED

6 days ago

Account Manager

Req ID: 82058

Location:

Virtual, Massachusetts, United States, 83646

We are seeking a motivated and customer-focused Fresh Start Associate to support sales operations, customer service activities, and client requirements across multiple business functions at CommScope. This role is ideal for a professional with 0-2 years of experience who is looking to grow within a fast-paced technology and communications environment.

The Fresh Start Associate will work closely with sales teams, service organizations, and customers to ensure smooth order processing, responsive support, and an exceptional customer experience. The ideal candidate is organized, proactive, detail-oriented, and comfortable managing multiple priorities. Candidates located in Dallas, TX, Denver, CO or on the East Coast are encouraged to apply.

Key Responsibilities:

Sales Support

+ Assist sales teams with quotes, order management, pricing requests, and customer follow-ups

+ Coordinate with internal stakeholders to ensure timely processing of customer requests

+ Maintain CRM records and sales documentation accurately

+ Support pipeline tracking, reporting, and account coordination activities

Customer Service & Support

+ Serve as a primary point of contact for customer inquiries and service requests

+ Resolve customer issues efficiently while maintaining a high level of professionalism

+ Coordinate with technical, logistics, and operations teams to address customer needs

+ Monitor order status, delivery timelines, and service updates

+ Operational Coordination

+ Support cross-functional communication between sales, service, finance, and supply chain teams

+ Assist with process improvements and customer experience initiatives

+ Prepare reports, dashboards, and performance updates as needed

+ Ensure compliance with company policies and customer requirements

Qualifications:

+ Bachelor’s degree in Business, Communications, Marketing, or related field preferred

+ 0-2 years of experience in sales support, customer service, operations, or account coordination

+ Strong communication and interpersonal skills

+ Excellent organizational and multitasking abilities

+ Proficiency in Microsoft Office Suite and CRM systems such as Salesforce or SAP

+ Ability to work collaboratively in a team-oriented environment

+ Problem-solving mindset with strong attention to detail

Preferred Skills:

+ Experience supporting B2B customers in a technology or telecommunications environment

+ Familiarity with order management and service delivery processes

+ Analytical and reporting capabilities

+ Adaptability and willingness to learn new systems and processes

What Success Looks Like:

+ Delivering responsive and accurate customer support

+ Building strong internal and external relationships

+ Improving operational efficiency and customer satisfaction

+ Supporting sales growth through effective coordination and execution

Our salary ranges consider a wide variety of factors, including but not limited to benchmarking by independent third-party consultants, skill sets, years of experience, training, education, geography, and other business needs. Depending on experience, the range can be higher for candidates with exceptional experience and a demonstrated history of successful performance. The expected salary range for this position is $69,000-$110,000 annually based on hired level and experience. The candidate will be rewarded with a comprehensive benefits package, including medical, dental, and vision plans, life and accidental death insurance, a 401(k) plan, and participation in the Company’s Incentive Plan. Candidates starting with the Company will be eligible for eleven paid holidays in a full calendar year, two weeks of paid vacation (prorated based on start date), as well as other leave options.

What Happens After You Apply:

Learn how to prepare yourself for the next steps in our hiring process by visiting https://jobs.commscope.com/content/How-We-Hire/?locale=en_US

Why CommScope:

CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enabling game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for tomorrow's needs.

If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next…..come connect to your future at CommScope.

CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at talentacquisition@commscope.com.

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About the Company

CommScope, Inc.

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