Business Development, C-Level Management, CAD/CAM (Computer-Aided Design/Computer-Aided Manufacturing), Communication Skills, Contract Approval, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Detail Oriented, Forecasting, Metrics, Needs Assessment, Negotiation Skills, Organizational Skills, Presentation/Verbal Skills, Resolve Customer Issues, Sales, Sales Management, Sales Prospecting, Salesforce.com, Software Sales, Technical Support, Track Customer Issues, Writing Skills
Description
Delivering compelling applications with analytics at their core has never been more crucial—or more complex. Logi is the only developer-grade analytics platform focused exclusively on embedding analytics in commercial and enterprise applications. Logi leverages your existing tech stack and supports unlimited customization and white-labeling, so you can quickly build a completely unique analytics experience.
Over 1,900 applications have trusted the Logi platform to deliver sophisticated analytics capabilities and power their businesses. The company is headquartered in McLean, Virginia, with offices in Ireland and England. Learn more at LogiAnalytics.com
The Customer Account Manager (CAM) is responsible for partnering with our customers to ensure their long-term success. The CAM will manage a large portfolio of customers, actively managing customer satisfaction, obtaining references, and developing expansion business from existing clients. The CAM is responsible for developing strong customer relationships, identifying customer needs and maximizing the value Logi delivers our clients.
Responsibilities:
- Identify new business opportunities with existing clients and negotiate renewal and expansion contracts to maximize Logi value
- Operate as the lead point of contact for any and all matters specific to your customers
- Ensure the successful delivery of our solutions according to customer needs and objectives
- Build and maintain strong, sustainable customer relationships
- Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors and obtain meaningful references
- Identify expansion opportunities within customer accounts and collaborate with internal Logi teams to close
- Forecast and track key account metrics (e.g. weekly sales results and customer renewal rates)
- Prepare forward-looking account plans for priority accounts
- Assist with high severity requests or issue escalations as needed
Qualifications:
- 2 - 4 years of sales or account management experience required
- Software sales experience is preferred
- Bachelor's degree preferred
- Incredibly well organized, with a demonstrated ability to manage 100 accounts at a time while paying strict attention to detail
- Ability to credibly and effectively communicate, present and influence at all levels of the organization, including executive and C-level
- Salesforce experience preferred (e.g., logging activities, scheduling follow up tasks, etc.)
- A proclivity for solving customer problems and delivering client-focused solutions based on customer needs
- Excellent listening, negotiation and presentation skills
- Excellent verbal and written communications skills