Account Manager

OVERVIEW

Account Manager - Employee Benefits
Hybrid |

At Alera Group, our Employee Benefits teams help organizations attract, retain, and engage their workforce through creative, compliant, and competitive benefits strategies. We're seeking Account Manager who will make a meaningful impact by delivering proactive client service, thoughtful benefits strategy, and a high-touch experience for both clients and employees.

About Alera Group
Alera Group was founded in 2017 and has grown to become the 14th largest broker of U.S. business. We are passionate about our clients' success in the areas of Employee Benefits, Property and Casualty Insurance, and Financial Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.

This role supports clients by ensuring benefits programs are administered accurately, aligned with strategic objectives, and compliant with all regulatory requirements. You'll partner with internal teams and client contacts to deliver seamless execution, creative solutions, and a superior client experience.

Why Alera Group

• Meaningful Impact: Help clients and employees navigate benefits programs that drive retention, engagement, and satisfaction
  
• Growth & Learning: Opportunities to deepen your expertise and gain exposure to a variety of clients and industries
  
• Collaborative Culture: Work in a team-oriented environment that values accountability, partnership, and the principles of The Collaborative Way
  

RESPONSIBILITIES

What You'll Do / Your ImpactClient Partnership & Risk Strategy

• Serve as the primary relationship owner for an assigned group of small group employee benefits clients
• Build strong, trusted relationships by proactively understanding client needs and anticipating potential issues
• Identify opportunities for growth within existing accounts and support client retention initiatives
• Develop and maintain a regular client communication cadence, including scheduled touchpoints

Operational Excellence

• Prepare implementation plans and lead client onboarding to ensure a smooth transition and successful setup
• Manage renewal process deadlines according to established roles and responsibilities
• Assist clients with enrollments, billing, benefits administration, compliance, claims, and technical issues
• Prepare and deliver effective client presentations via virtual platforms or in person, as needed
• Maintain accurate documentation and follow up on client activity in a timely and organized manner

Strategic Contribution

• Present annual renewal strategies and serve as renewal lead when assigned
• Leverage technical tools and quantitative data to support client service and decision-making
• Provide input on new processes and workflows to improve efficiency and service delivery
• Collaborate closely with internal associates, carriers, and vendors to deliver consistent, high-quality service

QUALIFICATIONS

What You BringRequired

• Experience in employee benefits, insurance, or a client-facing account management role
• Strong communication and relationship-management skills
• Ability to manage multiple client accounts and priorities in a dynamic environment
• High attention to detail with a strong customer service mindset

Preferred

• Experience working with small group employee benefits clients
• Familiarity with benefits administration, compliance processes, and carrier interactions
• Comfort leveraging technology tools and data to support client service

Core Competencies

• Detail orientation
• Accountability and follow-through
• Collaborative mindset
• Client-first thinking

ADDITIONAL INFORMATION

Compensation:
Salary range: $58,000 - $61,000 per year

Benefits:
Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more.

Work Model:
This role is Hybrid

Professional Development - Alera Group Academy
At Alera Group, growth isn't left to chanc