Account Manager

Direct Supply

Milwaukee, WI

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JOB DETAILS

SKILLS

Artificial Intelligence (AI), Automation, Budgeting, Business Development, Business Operations, Capital Equipment, Capital Expenditure (CAPEX), Category Management, Communication Skills, Consulting, Customer Conversion, Customer Relations, Customer Relationship Management (CRM), Develop and Maintain Customers, Documentation, Establish Priorities, Field Sales, Financial Operations, Healthcare, Hospital/Healthcare Construction, Inside Sales, Lead Generation, Leadership, Management Strategy, Marketing, Microsoft Product Family, Needs Assessment, Operations Planning, Partner Sales, Project/Program Management, Purchasing/Procurement, Regulatory Requirements, Reporting Dashboards, Resolve Customer Issues, Revenue Growth, Sales, Sales Management, Sales Strategy, Sales Support, Strategic Planning, Telesales, Time Management

LOCATION

Milwaukee, WI

POSTED

5 days ago

Position Summary:

Direct Supply is building the future of healthcare technology with industry-leading products, solutions, and platforms to help improve the lives of millions of seniors and those who care for them.

In the Account Manager position, you'll own and growa defined territory of Senior Living communities by selling products and equipment over the phone, driving revenue and margin performance across supply and capital through proactive, strategic selling. Success in this role means consistently delivering results aligned to budget while maintaining strong daily customer engagement and expanding business through recurring supply sales and strategically managed project opportunities. This inside sales role operates as part of an integrated selling team, partnering with Capital Sales Consultants and internal stakeholders to align account strategy and deliver coordinated customer solutions. This role is designed for sellers who thrive in a performance-driven environment where expectations for proactive selling, customer knowledge, outbound activity, and technology adoption continue to grow.

Skills Needed:

Delivers Results - Seizes new opportunities and tackles challenges head-on with urgency. Takes initiative and consistently hits goals and focuses on key priorities for results. Drives progress through uncertainty and moves others to action.

Communicates Effectively - Develops and delivers impactful communications for diverse audiences across channels. Excels in both small and large group interactions. Captures attention, actively listens, and guides discussions towards targeted goals.

Applies AI and Technology - Maximizes proactive selling and consultation time by leveraging AI tools and automation to reduce reactive tasks. Eagerly learns and integrates new technologies and workflows to streamline work, improve efficiency, and support smarter selling.

Demonstrated ability to lead both simple and more complex sales initiatives through proactive outreach, lead generation, pipeline development, and strategic opportunity management.

Strong fluency with digital tools and AI-enabled sales platforms to research, prioritize, and convert customer opportunities.

Proven skill in driving performance through outbound customer engagement.

*Click here for a full list of DS 2.0 Partner skills and definitions.

What You'll Do and Impact:

Own and grow a defined territory of Senior Living customers by proactively identifying, creating, and advancing sales opportunities to protect and expand existing business while driving revenue and margin performance.

Build and maintain trusted relationships with key stakeholders - including Administrators, Executive Directors and department leaders - to expand customer touchpoints, uncover unmet needs, and drive proactive sales conversations across phone, email, and digital channels.

Maintain strong daily outbound activity and engage customers to drive results against sales targets, supporting both daily supply needs and larger annual capital equipment expenditures, supported by timely and accurate CRM documentation.

Leverage AI-enabled insights, predictive buying data, and digital tools (e.g., Microsoft Copilot, AI-generated leads) to research accounts, prioritize opportunities, and increase selling efficiency. Fully adopt workflows and tools to reduce reactive work and expand proactive selling capacity.

Use analytics, dashboards, and selling resources to develop and execute strategic growth plans aligned to customer needs and business priorities, including recurring supply demand and annual capital purchasing cycles.

Collaborate with internal teams across Sales, Category Management, Marketing, Finance and Operations to proactively plan and execute growth initiatives.

Develop a deep understanding of Senior Living operations, including budgeting cycles, regulatory requirements, care levels, and decision-making structures, while understanding how new technologies and smart products can evolve workflows to positively impact resident care, safety, and operational efficiency.

Identify and solve customer needs, consult on products and services, and advise on other matters related to a customer's business operations through a strong understanding of Direct Supply's products and services.

Experience:

Bachelor's degree or significant relevant experience in lieu of degree

Proven success in a customer-facing sales or account management role

Experience driving customer engagement with digital commerce

Demonstrated ability to leverage data, AI-enabled tools, CRM and digital workflows to drive proactive selling strategies

Learning agility and comfort adopting new tools, processes, and expectations over time

Interest in continued sales career growth, including potential future outside sales roles

Additional Items of Interest:

Experience in Senior Living or healthcare preferred

About the Company

Direct Supply

Are you searching for a South Elgin pallet supplier? At Direct Supply, Inc., we are passionate about sustainability and the responsible management of resources, which is why we are proud to offer comprehensive pallet recycling in South Elgin. We understand that pallets are a valuable asset in the supply chain, and we are committed to maximizing their lifecycle while minimizing waste. We have implemented efficient and eco-friendly processes to ensure that every pallet has the opportunity to be recycled and repurposed. Through our meticulous sorting and refurbishment procedures, we can extend the lifespan of pallets, reducing the need for new production. By choosing Direct Supply, Inc. for your pallet recycling needs, you can actively contribute to a greener future while benefiting from cost savings. We strive to be your trusted partner in sustainable logistics solutions, offering seamless pallet recovery and recycling services that align with your environmental goals.

Direct Supply, Inc.
Address: 800 Schneider Drive, South Elgin, IL, 60177
Phone: (630) 345-3913

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COMPANY SIZE

1 to 9 employees

INDUSTRY

Other/Not Classified

WEBSITE

https://directsupply1.com/