Account Manager

About broadhead.
At broadhead, we believe bold ideas create meaningful impact. We work with clients who are transforming the way we live and work, and we pride ourselves on being a smart, collaborative team that gets things done and makes a difference.

Position Summary
Our AccountManager serves as a key liaison between clients and all agency departments. You play a vital role in supporting the agency account team to ensure we're developing and delivering the highest level of work for our clients. You will champion client and agency needs, specifically: monitoring workflow accuracy, initiating projects, information gathering, and facilitating client activity and growth. You will team up with an Account Supervisor or Account Director and consistently collaborate with other agency teammates - including creative, brand strategy, digital, media and project management. An aptitude to drive work and take accountability is important. Accurately assessing people and circumstances, combined with the ability to think on your feet is imperative.

Responsibilities

• Assume role of a primary day-to-day client contact for a primary client and support on others
• Cultivate a positive and trusted relationship with client and internal teams
• Develop a thorough knowledge of the client's business, keeping up on industry trends and events
• Develop and maintain competitive analyses, track sales, measure results against client goals
• Support agency team in development of integrated marketing communication plans, creative briefs, proposals, and presentations
• Develop knowledge of advertising processes in all channels (branded content, video, print, digital, radio, outdoor, etc.) to help facilitate and deliver on client initiatives
• Present project estimates and timelines, and manage delivering work on time and on budget
• Update weekly status reports and participate in weekly status meetings
• Issue next step reports following all client meetings to ensure alignment on deliverables
• Assist in review and reconciliation of monthly client billing
• Demonstrate a willingness for continuous learning and proactively participate in opportunities
• Foster positive morale in the workplace and invest in creating internal team camaraderie and collaboration (in-person and virtually)
• Performs other duties as assigned to meet the changing needs of the agency

• 2+ years advertising/branding agency account management experience
• Ability to organize and manage multiple projects with a keen attention to detail in a fast-paced environment
• Strong interpersonal skills and collaborative nature
• Superior written and verbal communication skills, including presentation skills
• Exceptional initiative and follow-through skills
• Proactive, resourceful, and solution-oriented
• Demonstrated ability to manage deadlines and budgets
• Strong grasp of digital landscape and technology
• Ability to travel for business as required