Account Manager in Naples Florida United States
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Account Manager
Location Naples FL United States
Date Posted Mar 11 2026
Req number JR12681
Job Type Regular Full Time
Pay Range Share
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Description The Best Teams are Created and Maintained Here.
Job Summary
The Account Manager serves as the primary point of contact for a portfolio of landscape maintenance clients building long-term relationships that promote client satisfaction retention and ancillary sales. This role is responsible for overseeing field operations.
Duties and Responsibilities
Identify and pursue opportunities to sell ancillary enhancement services to existing clients within the portfolio
Develop accurate estimates and takeoffs for both new and existing clients as needed
Deliver timely bid proposals and designs for enhancement projects.
Generate referrals from existing client base and communicate leads to Business Developer
Build and maintain strong long-term relations with clients focusing on all pertinent points of contact
Conduct regular site walkthroughs with clients to ensure quality and service expectations are met
Lead and facilitate the resolution of client concerns or issues
Ensure timely account renewals within the assigned client portfolio
Proactively assess and address site enhancement needs during visits
Collaborate with the Operations Manager to ensure service delivery meets or exceeds expectations
Schedule regular site visits with the Operations Manager for quality reviews and to ensure client expectations are met
Support hiring training and coaching of field crews for the assigned portfolio
Promote and enforce safety policies and procedures
Ensure branch financial goals are met by maintaining acceptable gross margins for both base contract work and ancillary enhancement services
Assist the Branch Manager in overall leadership of the branch to include participation in all relevant meetings
Maintain proper account documentation and notes in the CRM system
Monitor and maintain satisfactory accounts receivable levels
Coordinate with the Branch Administrator to keep client records and contact information current
Perform additional duties as assigned by the Branch Manager
Education and Experience
Associates or Bachelors degree in a business-related field or equivalent experience in a customer-focused service industry
Minimum 3 years of experience in customer service management and leadership preferably in the landscaping industry or local marketplace.
Strong written and verbal communication skills.
Demonstrated leadership and coaching abilities
Ability to foster collaboration and teamwork
Physical Demands
Requirements
Operation of a computer and other office equipment system such as a laptop cell phone and sales and operational programs tools
Position is a combination of mobile and sedentary work must be able to remain in a stationary position for long periods of time
Customarily and regularly spends more than half of the time working away from BrightViews places of business walking job sites selling and obtaining orders or contracts for BrightViews services
Ability to travel by car train and plane
Position needs to be able to traverse uneven grounds and walk on job sites with clients and the branch team for periods of time up to 4 hours
Work Environment
Works both indoors and outdoors attends branch stretch and flex 3-4 days per week
Field-based position a combination of office and customer-facing
BrightView Landscapes LLC is an Equal Opportunity and E-Verify Employer. This job description is subject to change at any time
BrightView offers a suite or health wellness and financial benefits to full-time team members. Benefits offerings for full-time team members include medical dental and vision insurance ancillary and voluntary products a 401k savings plan with employer contributions and 6 to 9 company paid holidays per year. Employees may also be eligible to receive paid time off for vacation andor sick leave tuition reimbursement andor potential variable pay opportunities based on position and performance. A detailed benefits package will be provided during the interview process.
Its Not Just a Team. Its One BrightView.
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