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Account Manager

gomajestic

North Carolina

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JOB DETAILS
SKILLS
Analysis Skills, Coaching, Communication Skills, Continuous Improvement, Customer Escalations, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Support/Service, Data Analysis, Detail Oriented, Develop and Maintain Customers, Establish Priorities, Inside Sales, Interpersonal Skills, Marketing, Marketing Communications, Microsoft Office, Multitasking, Plan Meetings, Pricing, Problem Solving Skills, Production Systems, Resolve Customer Issues, Sales Management, Sales Support, Team Player, Telehealth, Telephone Skills, Time Management, Track Customer Issues
LOCATION
North Carolina
POSTED
7 days ago
 
Join our team in our Youngsville, NC location! At Majestic, we are driven by a commitment to delivering certainty and being the Most Professional Trade Partner. As an Account Manager, you will play a key role in supporting our customers, managing accounts, and ensuring a seamless experience from quote to completion. This role blends sales support, customer care, and relationship management to drive satisfaction and long-term partnerships.

Key Responsibilities

Sales Support

  • Create and distribute quotes for customers mainly renovation and small builder accounts.
  • Ensure Majestic systems reflects accurate quotes, pricing, discount and product requirements.
  • Create and maintain customer records, updating details when contacts change or when customers request quotations or place orders.

Customer Care

  • Maintain communication with customers to coordinate appointments or to obtain updated information in order to process quotes and orders in a timely manner.
  • Assist with incoming calls and respond to all customer emails and inquiries in a timely manner.
  • Monitor customer relations and seek to address any open issues. Track and monitor all open issues.
  • Provide subject matter expertise to internal and external customers and to team members through ongoing training and coaching and assisting with handling escalated customer issues as needed.

Qualifications

  • 2+ years of experience in sales support, inside sales, or marketing
  • Bachelor’s degree in Business, Marketing, Communications, or related field preferred

Skills & Competencies

  • Excellent analytical skills
  • Good communication and interpersonal skills
  • Attention to detail for precise analysis of data
  • Strong technology skills and proficient in Microsoft Office Suite, CRM systems and Production systems.
  • Time management and multitasking skills with the ability to prioritize tasks.
  • Ability to work under pressure and motivation to success in a competitive business environment.
  • Ability to work with teams and collaborate to solve challenges and address opportunities

Our Core Values

Be part of a company that values teamwork, growth, and high-quality work!

Team – We collaborate, respect differences, and succeed together
Ownership – We take responsibility and act in the company’s best interest
Growth – We create opportunities and think with scalability in mind
Partnership – We build strong, lasting relationships
Reputation – Our work reflects our commitment to excellence
Optimize – We continuously improve efficiency and eliminate waste

Benefits

  • We offer a comprehensive benefits package to support you and your family:
  • Medical, Dental, and Vision Insurance
  • Accident & Critical Illness Coverage
  • Disability and Life Insurance
  • Telehealth Services
  • 401(k) Retirement Plan
  • Paid Time Off (PTO), Paid Holidays, Flexible Time
  • Employee Assistance Program (EAP)
Qualified candidates must be authorized to work in the U.S. and pass a pre-employment background check, and drug screening. We are an equal opportunity employer.
 

About the Company

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gomajestic

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