Account Manager

Role Overview:

The Account Manager will help lead an ambitious, multi-year retail operational and experiential program for a culturally influential athletic brand. This role centers on the launch and management of an ongoing pop-up retail experience—overseeing everything from operational maintenance, in-store staffing and programming, community moments, and ad-hoc experiential events.

You'll guide day-to-day client relationships, steward work that pushes culture forward, and ensure integrated teams deliver best-in-class retail and experiential executions. This role requires a strategic, detail-driven operator who can balance long-term roadmaps with fast-moving production needs, driving clarity and alignment across internal teams, partners, and clients.

Key Responsibilities:

• Serve as the primary project manager for the full lifecycle of the retail pop-up program—owning timelines, resourcing, workbacks, documentation, priorities, and cross-functional alignment.
• Lead the planning, build, launch, and ongoing management of a long-term retail pop-up experience, ensuring all work meets objectives, stays on schedule, and aligns with Game Seven's creative and experiential standards.
• Establish and maintain detailed project plans, weekly status trackers, and milestone calendars to create clarity and ensure all partners are working in lockstep.
• Manage client communication and relationships, earning trust through clear updates, proactive problem-solving, and cultural fluency.
• Manage in-store staff communication and relationships ensuring agency and brand standards are met on a day-to-day basis
• Push forward small format production elements integral to maintaining the space between larger brand programming and initiatives 
• Translate client briefs into actionable plans across retail build, merchandising, experiential programming, consumer engagement, and integrated marketing.
• Partner closely with strategy, creative, digital, production, and experiential teams to ensure seamless collaboration from concepting through execution.
• Support and guide cross-functional teams throughout design, fabrication, install, operations, and event activation phases—driving accountability and keeping workstreams on track.
• Anticipate client and project needs—identifying opportunities to streamline processes, elevate creative work, or solve production, operational, or budget challenges.
• Build and maintain vendor, partner, and industry relationships across fabrication, retail operations, event production, and cultural programming.
• Ensure all retail and experiential touchpoints remain fresh, relevant, and aligned with the brand's cultural point of view throughout the two-year pop-up lifecycle.

Requirements:

• 3–5 years of account management experience within an agency or brand, ideally with retail, experiential, or integrated marketing work.
• Experience working on long-term, multi-phase builds or programs (retail, pop-ups, installations, experiential tours, or similar).
• Strong communication, organization, and relationship-building skills.
• Experience collaborating with creative, strategy, production, digital, and operations teams.
• Confident negotiator with an understanding of vendor pricing, fabrication timelines, and retail/experiential production needs.
• Creative problem-solver able to think both conceptually and operationally.
• Proactive, solutions-oriented, and comfortable managing multiple workstreams in a fast-paced environment.
• Proficient in Google Suite, Slack, Box, Asana, and similar tools.
• Team-first mindset and genuine passion for sport, culture, retail experiences, and live events.
• Ability to travel and work some nights and weekends as needed.