Account Manager

OVERVIEW

At Alera Group, our Employee Benefits teams help organizations attract, retain, and engage their workforce through creative, compliant, and competitive benefits strategies. We're seeking a Account Manager who will make a meaningful impact by delivering proactive client service, thoughtful benefits strategy, and a high-touch experience for both clients and employees.

About Alera Group
Alera Group was founded in 2017 and has grown to become the 14th largest broker of U.S. business. We are passionate about our clients' success in the areas of Employee Benefits, Property and Casualty Insurance, and Financial Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.

This role supports clients by ensuring benefits programs are administered accurately, aligned with strategic objectives, and compliant with all regulatory requirements. You'll partner with internal teams and client contacts to deliver seamless execution, creative solutions, and a superior client experience.

Why Alera Group

• Meaningful Impact: Help clients and employees navigate benefits programs that drive retention, engagement, and satisfaction
  
• Growth & Learning: Opportunities to deepen your expertise and gain exposure to a variety of clients and industries
  
• Collaborative Culture: Work in a team-oriented environment that values accountability, partnership, and the principles of The Collaborative Way
  

RESPONSIBILITIES

What You'll Do / Your ImpactClient Partnership & Service Excellence

• Serve as a primary day-to-day contact for clients, carriers, and vendor partners
• Manage client service requests, resolve issues, and support ongoing benefit initiatives
• Build trusted relationships with client HR teams and support Consultant-led strategies
• Contribute to client meetings, presentations, and overall service delivery

Operational & Compliance Excellence

• Execute client lifecycle deliverables and ensure projects remain on schedule
• Support the RFP process, compliance activities, and renewal strategies
• Review plan documents, contracts, and other benefit materials for accuracy
• Stay current on industry trends, legislation, and employee benefits best practices

Growth & Retention

• Support retention, growth, and profitability across an assigned book of business
• Deliver proactive service that strengthens client relationships and long-term partnerships
• Collaborate with internal teams to identify opportunities that enhance the client experience

QUALIFICATIONS

What You BringRequired

• Bachelor's degree or equivalent relevant work experience
• 2-4 years of experience in a client-facing account management or client service role
• Active Life & Health License
• Strong knowledge of employee benefits and insurance programs
• Excellent communication, organization, and relationship-building skills
• Proficiency in Microsoft Office applications

Preferred

• 4-7 years of employee benefits account management experience for Senior Account Manager consideration
• Experience supporting mid-market clients
• Experience with RFPs, renewals, compliance deliverables, and carrier negotiations
• Previous mentoring or leadership experience

Core Competencies

• Client focus
• Business acumen
• Technical employee benefits knowledge
• Communication proficiency
• Collaboration and teamwork
• Organizational skills
• Problem-solving and critical thinking
• Accountability and attention to detail

ADDITIONAL INFORMATION

Compensation:
Salary range: $90,000 - $110,000 per year
Eligible for performance-based bonus: Yes

Benefits:
Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more.

Work Model:
This role is Remote
Professional Development - Alera Group Academy
At Alera Group, growth isn't left to chance. Through Alera Group Academy, we provide structured development opportunities designed to help you expand your expertise and build a meaningful career.

You'll have access to:

• Role-specific learning p