Account Manager, OMS

Account Manager, OMS

Reports to:

Senior Account Manager

Headquarters:

Savannah, GA

Job Location:

Remote

What we do at Dental Claim Support:

DCS is a dental revenue cycle management company that works with dentists, dental offices and DSOs in the United States. DCS empowers dental teams by integrating highly trained RCM experts and a unique technology framework to maximize profitability and catalyze growth. Our dental billing systems and processes allow our employees to work all aspects of the full revenue cycle system efficiently, to increase profits for dental practices and groups.

Position Summary:

Dental Claim Support is seeking a dynamic and results-driven Account Manager to oversee the insurance billing services provided to our clients within our Oral and Maxillofacial Surgery unit, while facilitating solutions to clients' revenue cycle management needs. As the primary management contact for key client accounts, the Account Manager is entrusted with leading a team of Assistant Account Managers, Account Specialists, and Subcontractors, while leveraging vendor relationships to ensure the successful delivery of revenue cycle management services.

The Account Manager will work closely with the Oral and Maxillofacial Surgery Senior Account Manager to maintain alignment across the unit, support team development, address client needs, and drive consistent operational performance. This role requires a strong understanding of the unique revenue cycle needs and workflows associated with Oral and Maxillofacial Surgery practices, as well as the ability to build trusted relationships with surgeons, practice leaders, clients, and internal teams.

The Account Manager will be responsible for fostering strong client and workforce relationships, maintaining a high level of client satisfaction, identifying opportunities to improve operational and financial outcomes, and strategically expanding revenue cycle management services to support client success and company growth.

How the Account Manager adds value:

The Account Manager is the pivotal connection between our revenue cycle management services, our clients, and our internal team. This role combines client-centric leadership, team and subcontractor management, revenue optimization, client growth and retention efforts, and a commitment to operational excellence. The Account Manager also contributes strategically to the department's goals, making them an essential linchpin in driving our organization's success, fostering growth, and maintaining high levels of client satisfaction.

In this role, you will:

Client Relationship Management:

• Act as the primary management contact for key client accounts, overseeing all insurance billing services and driving solutions to their revenue cycle management needs.
• Develop and maintain strong client relationships, understanding clients' objectives, challenges, and align our services to meet their goals.

Team and Subcontractor Management:

• Lead and manage a team of Assistant Account Managers, Account Specialists and subcontractors, providing guidance, coaching, and mentorship.
• Foster a collaborative and growth-oriented team environment, demonstrating high emotional intelligence (EQ) and conflict resolution skills.

Leadership and Workforce Retention:

• Exhibit strong leadership qualities, guiding the team and fostering a culture of retention and growth mindset.
• Strategically manage workforce retention initiatives and lead by example as a team player.

Revenue Cycle Management Strategy:

• Develop and implement revenue cycle management strategies to optimize revenue generation for clients.
• Analyze data and performance metrics, monitoring Key Performance Indicators (KPIs) to identify areas for improvement.

Client Growth and Retention:

• Identify opportunities to expand revenue cycle management services with existing clients, using consultative sales techniques.
• Proactively address client concerns and ensure high levels of satisfaction, mitigating client terminations effectively.

Operational Excellence:

• Ensure the accuracy and efficiency of insurance billing processes performed by the team and subcontractors.
• Collaborate with the team, using leadership skills, to streamline operational workflows, enforce quality control, and manage change effectively.

Cross-Departmental Communication:

• Facilitate effective communication and collaboration with other departments, acting as a team player to align strategies and goals.

Continuous Learning and Adaptation:

• Demonstrate a willingness to learn and evolve, staying updated on industry trends, technologies and enhancing leadership knowledge.
• Apply a growth mindset and strategic thinking to adapt and thrive in a dynamic environment.

Project Management:

• Take a leadership role in project management, collaborating with the Project Management team on strategic initiatives.

Success Criteria:

Client Retention:

• Maintain a Client Retention Rate of 95% or higher.

Workforce Retention:

• Maintain a Workforce Retention Rate of 90% or higher.

Revenue Expectations - Account Specialist:

• Account Specialists are expected to contribute to a revenue target that reflects an ROI of 67%.

Requirements:

• 4+ years of proven leadership in team management. 
• OMS specific: dental administrative, dental client service, or dental billing support role required. 
• Working knowledge of oral surgery billing, including dental and medical cross-coding (CDT, CPT, and ICD-10).
• Understanding of oral surgery workflows, including pre-authorizations, medical necessity documentation, and coordination of benefits between medical and dental payers.
• Dental operations and revenue cycle management experience, ideally but not required. 
• Strong analytical, communication, and negotiation skills.
• Results-oriented mindset with a focus on revenue growth.
• High EQ, conflict resolution, and consultative sales expertise.
• Intuitive problem-solving and strategic thinking.
• Project management and KPI monitoring abilities.
• Commitment to workforce retention and team collaboration.
• Proficiency in quality control and change management.
• Proficiency in Microsoft Office (Excel, Word, Outlook, etc.) Google Drive a plus.
• Willingness to adapt and learn in a dynamic industry.

Our Company Values:

• Customer Success
• Transparency
• Reliability
• Professional Excellence
• Alignment