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Account Manager/Order Entry Specialist We are partnering with a long-established advanced manufacturing organization with a 40+ year history of innovation and steady growth. What began in the mid-1980s with a small team and a handful of precision machines has evolved into a 200-employee, 165, 000 sq. Ft. Operation recognized for early adoption of advanced manufacturing technologies and continuous investment in people, equipment, and process improvement.
We are seeking a detail-oriented and customer-focused Account Manager/Order Entry Specialist. This role is responsible for managing the full lifecycle of customer orders while serving as a key point of contact for clients. The ideal candidate excels in organization, communication, and data analysis, and thrives in a fast-paced manufacturing environment. Key Responsibilities:
Order Processing
Receive, review, and accurately process customer purchase orders (POs)
Ensure all order details (pricing, quantities, delivery dates, specifications) are correct and complete
Enter orders into ERP system and maintain accurate records
Customer Account Management
Serve as the primary point of contact for assigned customer accounts
Provide exceptional customer service by responding promptly to inquiries, updates, and issue resolution
Build and maintain strong relationships with clients to ensure satisfaction and repeat business
Cross-Functional Coordination
Collaborate closely with Sales, Production, and Logistics teams to ensure timely and accurate order fulfillment
Communicate order status, delays, and changes proactively to internal teams and customers
Help prioritize orders based on customer needs and operational capacity
Data Analysis & Reporting
Utilize spreadsheets and analytical tools to track orders, identify trends, and support business decisions
Maintain and analyze order data for accuracy and process improvement opportunities
Assist with reporting, forecasting support, and operational insights (VLOOKUPs, pivot tables, etc.)
Process Improvement & Special Projects
Take ownership of side projects aimed at improving efficiency and accuracy in order management
Help streamline workflows and implement best practices across order entry and account management functions
Qualifications:
2+ years of experience in customer service, account management, or order entry, preferably in a manufacturing environment
Strong attention to detail and high level of accuracy
Proficiency in Microsoft Excel (VLOOKUPs, pivot tables, data analysis required)
Experience with ERP systems is a plus
Excellent communication and organizational skills
Ability to manage multiple priorities and meet deadlines in a fast-paced environment
Problem-solving mindset with a proactive approach
What This Role Offers:
Opportunity to own the full lifecycle of customer orders, combining precision, communication, and problem-solving
Direct impact on customer satisfaction by serving as the primary point of contact for key accounts
Exposure to a collaborative, cross-functional environment working with Sales, Production, and Logistics teams
Ability to contribute within a company known for continuous improvement, innovation, and long-term growth
Hands-on use of data and analytical tools (Excel, ERP systems) to drive accuracy and operational efficiency
Involvement in process improvement initiatives and special projects that enhance workflows and scalability
High-visibility role that balances customer interaction with operational execution in a fast-paced setting
Numbers & Facts
Location
Avon, OH
Skills
Analysis Skillsunmatched
Best Practicesunmatched
Business Supportunmatched
Communication Skillsunmatched
Continuous Improvementunmatched
Cross-Functionalunmatched
Customer Relationsunmatched
Customer Satisfactionunmatched
Customer Service Managementunmatched
Customer Support/Serviceunmatched
Data Analysisunmatched
Detail Orientedunmatched
ERP (Enterprise Resource Planning)unmatched
Establish Prioritiesunmatched
F5 Network Softwareunmatched
Forecastingunmatched
Logisticsunmatched
Manufacturingunmatched
Microsoft Excelunmatched
Multitaskingunmatched
Operational Supportunmatched
Order Managementunmatched
Order Processingunmatched
Order/Customer Fulfillmentunmatched
Organizational Skillsunmatched
Pivot Tablesunmatched
Pricingunmatched
Problem Solving Skillsunmatched
Process Improvementunmatched
Purchase Ordersunmatched
Record Keepingunmatched
Salesunmatched
Sales Managementunmatched
Spreadsheetsunmatched
Team Playerunmatched
Time Managementunmatched
Trend Analysisunmatched
Vlookupsunmatched
🎯
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