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Account Manager/Order Entry Specialist

Anderson|Biro Staffing

Avon, OH

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JOB DETAILS
SKILLS
Analysis Skills, Best Practices, Business Support, Communication Skills, Continuous Improvement, Cross-Functional, Customer Relations, Customer Satisfaction, Customer Service Management, Customer Support/Service, Data Analysis, Detail Oriented, ERP (Enterprise Resource Planning), Establish Priorities, F5 Network Software, Forecasting, Logistics, Manufacturing, Microsoft Excel, Multitasking, Operational Support, Order Management, Order Processing, Order/Customer Fulfillment, Organizational Skills, Pivot Tables, Pricing, Problem Solving Skills, Process Improvement, Purchase Orders, Record Keeping, Sales, Sales Management, Spreadsheets, Team Player, Time Management, Trend Analysis, Vlookups
LOCATION
Avon, OH
POSTED
1 day ago
A { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } Account Manager/Order Entry Specialist
We are partnering with a long-established advanced manufacturing organization with a 40+ year history of innovation and steady growth. What began in the mid-1980s with a small team and a handful of precision machines has evolved into a 200-employee, 165, 000 sq. Ft. Operation recognized for early adoption of advanced manufacturing technologies and continuous investment in people, equipment, and process improvement.

We are seeking a detail-oriented and customer-focused Account Manager/Order Entry Specialist. This role is responsible for managing the full lifecycle of customer orders while serving as a key point of contact for clients. The ideal candidate excels in organization, communication, and data analysis, and thrives in a fast-paced manufacturing environment.
Key Responsibilities:

  • Order Processing
    • Receive, review, and accurately process customer purchase orders (POs)
    • Ensure all order details (pricing, quantities, delivery dates, specifications) are correct and complete
    • Enter orders into ERP system and maintain accurate records

  • Customer Account Management
    • Serve as the primary point of contact for assigned customer accounts
    • Provide exceptional customer service by responding promptly to inquiries, updates, and issue resolution
    • Build and maintain strong relationships with clients to ensure satisfaction and repeat business

  • Cross-Functional Coordination
    • Collaborate closely with Sales, Production, and Logistics teams to ensure timely and accurate order fulfillment
    • Communicate order status, delays, and changes proactively to internal teams and customers
    • Help prioritize orders based on customer needs and operational capacity

  • Data Analysis & Reporting
    • Utilize spreadsheets and analytical tools to track orders, identify trends, and support business decisions
    • Maintain and analyze order data for accuracy and process improvement opportunities
    • Assist with reporting, forecasting support, and operational insights (VLOOKUPs, pivot tables, etc.)

  • Process Improvement & Special Projects
    • Take ownership of side projects aimed at improving efficiency and accuracy in order management
    • Help streamline workflows and implement best practices across order entry and account management functions
Qualifications:
  • 2+ years of experience in customer service, account management, or order entry, preferably in a manufacturing environment
  • Strong attention to detail and high level of accuracy
  • Proficiency in Microsoft Excel (VLOOKUPs, pivot tables, data analysis required)
  • Experience with ERP systems is a plus
  • Excellent communication and organizational skills
  • Ability to manage multiple priorities and meet deadlines in a fast-paced environment
  • Problem-solving mindset with a proactive approach

What This Role Offers:
  • Opportunity to own the full lifecycle of customer orders, combining precision, communication, and problem-solving
  • Direct impact on customer satisfaction by serving as the primary point of contact for key accounts
  • Exposure to a collaborative, cross-functional environment working with Sales, Production, and Logistics teams
  • Ability to contribute within a company known for continuous improvement, innovation, and long-term growth
  • Hands-on use of data and analytical tools (Excel, ERP systems) to drive accuracy and operational efficiency
  • Involvement in process improvement initiatives and special projects that enhance workflows and scalability
  • High-visibility role that balances customer interaction with operational execution in a fast-paced setting

About the Company

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Anderson|Biro Staffing

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