Account Manager, Restaurant SaaS & AI (Remote - US)

Summary

Are you passionate about dining and helping restaurants succeed? At Yelp, our mission is to connect people with great local businesses-starting with dedicated team members like you. Yelp Reservations and Yelp Waitlist help diners discover top restaurants and deliver exceptional guest experiences.

As a Restaurant Success Manager, Multi-Location (Tier 3), you will be the main contact for a portfolio of multi-location restaurant clients. You'll ensure their ongoing success through proactive communication, account management, and product expertise. You''ll onboard new clients, help them maximize Yelp's solutions, and collaborate with internal teams to drive outstanding results.

We'd love to have you apply, even if you don't feel you meet every single requirement in this posting. At Yelp, we're looking for great people, not just those who simply check off all the boxes.

What you''ll do:

• You will oversee a designated group of accounts and serve as their main point of contact throughout the client lifecycle

• You will build and maintain strong relationships through regular communication and proactive support

• You will master Yelp's solutions, train clients, share best practices, and recommend tailored products

• You will lead new client onboarding to drive early adoption and long-term success

• You will gather client feedback and share insights with internal stakeholders

• You will analyze client data, prepare custom reports, and communicate key metrics and insights

• You will work with Product, Sales, and Support to address client needs and drive improvements

• You will embrace feedback and adapt in a fast-paced environment

• You will identify and pursue upsell opportunities based on client goals and usage

• You will support account initiatives and participate in limited travel as needed

What it takes to succeed:

• You have 3+ years in account in account management, customer success, or client services
• You have proven ability to manage a portfolio of accounts through their full lifecycle
• You have strong verbal and written communication skills with proven follow-through
• You have the ability to interpret data, create reports, and communicate actionable insights to stakeholders
• You have a proven track record of cross-functional collaboration with teams like Product, Sales, and Support
• You have experience managing customer accounts, ideally in SaaS, tech, or digital solutions
• You have a willingness to travel on a limited basis
• You will need access to an individual hardline high-speed internet connection in your workspace. This job cannot be performed using satellite internet or a mobile hotspot

What you''ll get:

• Effective your first day: Full medical, vision, and dental coverage
• Mental health support and services via Modern Health
• 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 7 paid wellness days, 12 paid holidays, plus one floating holiday
• Up to 14 weeks of parental leave
• Monthly wellness subsidy
• Flexible spending account
• 401(k) retirement savings plan
• Employee stock purchase plan
• Professional development reimbursement
• Work from home reimbursement
• Compensation base salary is $67,000-$95,000 annually
• For more information about US benefits at Yelp, please check out this link

Closing

At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education - and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include "Playing Well With Others" and "Authenticity."

We're proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.

Actual salary offered may vary based on multiple factors, including but not limited to, an individual''s location and experience.

We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law (including, for example, the San Francisco Fair Chance Ordinance for roles based in San Francisco, the Los Angeles County Fair Chance Ordinance for roles based in the unincorporated areas of Los Angeles County, and the California Fair Chance Act for roles based in California).

Where required by law, a criminal background check will not be conducted until after a conditional offer of employment is made, and any evaluation of a candidate''s criminal background check will be subject to an individualized assessment that takes into account the candidate''s specific criminal records and the responsibilities and requirements of the particular role.

We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-recruiting@yelp.com or 415-969-8488.

Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes.

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