ACCOUNT MANAGER

The Sterman Masser Family of Companies-Sterman Masser, Inc., Keystone Potato Products, and Masser Logistics Services-has been growing, processing, and delivering quality potato products for more than eight generations. From our family farm roots in 1799 to today's modern farming, fresh-cut, dehydrated, and logistics operations, we remain committed to quality, safety, innovation, and living our 28 Masser Fundamentals every day.

These fundamentals guide how we work, treat one another, serve our customers, and protect our reputation. We are proud of our heritage, energized by continued growth, and dedicated to creating a workplace where team members can build meaningful, long-term careers.

Join a team built on tradition, teamwork, respect, and community.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serve as the primary point of contact for assigned retail and/or foodservice accounts, ensuring superior customer service and timely communication.

• Collect customer orders from different sources and enter orders into the company's system accurately. This includes verifying correct pricing taking into consideration weekly price updates, freight charges, and ads that will impact the price.

• Work with procurement, production and logistics teams to facilitate and execute order changes as they occur.

• Communicate proactively with customers regarding order status, delivery appointments, rejections, short-shipped products, packaging discrepancies, and related issues in a professional and timely manner.

• Provide weekly pricing updates, crop reports, and category insights to customers.

• Maintain and grow sales volume, product lines, and profitability with current customers year-over-year.

• Partner with sales leadership to identify and pursue new sales opportunities.

• Present products, programs, and category insights to customers via Teams, phone, and in-person meetings.

• Support the development of promotional programs and merchandising strategies to drive category growth.

• Attend trade shows, customer meetings, and industry events to represent the Masser Family of Companies and build strong customer relationships.

• Work closely with operations, logistics, and marketing to ensure seamless execution of customer programs.

• Provide office coverage and support for team members as needed.

• Participate in weekend on-call rotation to handle urgent customer issues.

QUALIFICATIONS:

• Minimum 3-5 years of experience in sales or account management, preferably in produce, foodservice, or consumer packaged goods.

• Associate or bachelor's degree preferred.

• Proven track record of sales growth and relationship management.

• Experienced negotiator and problem solver.

• Ability to anticipate customer needs and build long-term business relationships.

• Excellent written, verbal, and presentation skills.

• Excellent attention to detail.

• Proficient analytical skills

• Self-starter with the ability to work independently while collaborating effectively as part of a team.

• Must possess a valid driver's license and be willing to travel to customers, trade shows, and company facilities as required.

WORKING CONDITIONS:

• Environment: Office setting with standard office hours; occasional overtime may be required.
• Physical Requirements: Ability to sit for extended periods, occasional lifting of office supplies (up to 20 lbs).

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Employee Signature               Date