Account Manager

Job Description

The sales team is a collaborative and development-focused team that cares about, supports and learns from each other. The Account Manager position is responsible for the selling of educational tours to qualified or experienced Program Leaders, as well as the inheritance and relationship of an established base of current clients. The Account Manager will be expected to uphold consistent and competitive sales numbers primarily by reselling their business base, as well as garnering referrals and closing new leads.

Account Manager Responsibilities:

• Develop strong relationships with all Program Leaders upon selling or inheriting the account. Responds to inquiries or requests promptly via phone or email, engages personally with Program Leaders to determine long and short-term needs, problem solves quickly and creatively on behalf of Program Leaders.
• Solicit new clients by prospecting past travelers, answering direct sales calls and following up on new sales leads.
• Meet or exceed all goal expectations regarding the expected number of sign-ups per sales season while maintaining the appropriate level of resold business.
• Works closely with Product Management to assist in supporting all tour logistics. Maintain consistent and effective communication between Product Management and Program Leaders at all times to ensure that all travel details are taken care of.
• Resell Program Leaders on future tours and inherits new clients that have been closed by Program Consultants.
• Work effectively and in tandem with Program Associates and Financial Service Representatives as well as any other internal customer.
• Educate self on all relevant tours and all brands supported and comprehend the student travel industry with interest to learn more regarding our competition as it compares to each brand that is supported.

Work Perks

• Fun & driven environment.
• Excellent medical, dental, and vision coverage, life, accidental death and dismemberment, accident, critical illness, and disability insurance, FSA healthcare, FSA dependent care, HAS with employer contribution, and generous 401k match.
• 10 paid floating corporate holidays, 1 paid volunteer day & 25 PTO days to start accrue up to 28 over 3 years, 4 mental health days, and 5 bereavement days.
• Tuition reimbursement up to five thousand, two hundred fifty dollars annually or one thousand dollars towards professional certification annually.
• Opportunities for paid and discounted travel.
• Flexible work schedule providing on-site, remote, and virtual office opportunities.
• Encouraged participation in our Employee Resource Groups and Diversity, Equity, & Inclusion council.
• Fitness Center and café onsite at select locations.
• Employee Assistance Program (EAP)
• Paid Parental, Caregiver, and Disability leave.
• Team Member Discount Program