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Account Manager

Roku

Santa Monica, CA

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JOB DETAILS
SALARY
$93,000–$111,600 Per Year
SKILLS
Acceptance Testing, Advertising, Advertising Operations, Advertising Sales, Alliance/Partner Marketing, Analysis Skills, Billing, Business Skills, Campaigns, Channel Strategies, Coaching, Communication Skills, Cross-Functional, Cross-Selling, Customer Relations, Customer Relationship Management (CRM), Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Customer/Client Research, Detail Oriented, Develop and Maintain Customers, Digital Signal Processing (DSP), Finance, Fortune 500 Customers, Identify Issues, Industry/Trade Analysis, Looker, Media Buying and Planning, Mentoring, Microsoft Excel, Microsoft PowerPoint, Multitasking, Onboarding, Organizational Skills, Performance Analysis, Performance Tuning/Optimization, Persuasion Skills, Post-Sales, Pre-Sales, Presentation/Verbal Skills, Problem Solving Skills, Project Development, Project Management Professional (PMP), Project/Program Management, Request for Proposals (RFP), Revenue Growth, Risk, Risk Management, Sales, Sales Management, Sales Strategy, Salesforce.com, Strategic Accounts, Strategic Planning, Tableau, Team Player, Television Broadcasting, Time Management, Up-Selling, Writing Skills
LOCATION
Santa Monica, CA
POSTED
1 day ago
Teamwork makes the stream work.

Roku is changing how the world watches TV

Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your firstday at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

About the team

At Roku, we like to say that there are no bystanders, and that is as true in the advertising team as it is in any other facet of the company. We work together to ensure our clients understand this new world of advertising, that they are making the best possible decisions to support their own goals, and drive advertiser interest and engagement across the board. The Client Services team is responsible for managing and growing Roku's partnerships with Advertisers and ultimately enabling our clients to reach their business objectives.

About the role

The Account Manager is a strategic partner to Roku's clients and Ad Sales team, responsible for end-to-end campaign success and long-term account growth. This role owns campaign performance, client satisfaction, renewal outcomes, and revenue expansion across a portfolio of high-value accounts.

As a consultative advisor, the Account Manager develops strategic account plans aligned to client business objectives and identifies growth opportunities across Roku's advertising solutions. From pre-sale through post-sale, this role partners cross-functionally to execute, optimize, and communicate performance insights that strengthen client relationships and drive measurable business impact. The ideal candidate combines commercial acumen, programmatic expertise, and executive-level communication skills with strong attention to detail in a fast-paced sales environment.

For California Only - The estimated annual salary for this position is between $93,000 and $111,600 annually.

Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location.
This role is eligible for incentive compensation/commissions, health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.

What you'll be doing
  • Serve as the lead day-to-day point of contact for Roku's clients, including agencies and top Fortune 500 advertisers, while developing strong relationships across stakeholders, influencers, and decision makers
  • Own and manage a portfolio of accounts, accountable for revenue retention and growth against quarterly goals
  • Support multi-quarter growth strategies and account planning for your portfolio, ensuring long-term client success and revenue expansion
  • Identify upsell and cross-sell opportunities through proactive performance analysis and marketplace insights
  • Develop and execute renewal strategies, proactively mitigating risk and positioning Roku as a long-term strategic partner
  • Collaborate with Sales to provide strategic consultation on RFPs leveraging Roku's ad products and solutions, translating campaign objectives into actionable business recommendations
  • Lead transparent client communication during periods of objection, misalignment, or underperformance by managing expectations and aligning solutions
  • Ensure seamless and timely campaign launches through proactive coordination with internal and external stakeholders, maintaining high standards of accuracy and execution quality, including partnership with Account Coordinators when assigned
  • Monitor campaign pacing and performance, troubleshoot complex issues in partnership with Ad Operations and cross-functional teams, implement optimizations, and communicate clear action plans to internal and external stakeholders
  • Lead mid and post-campaign reporting, distilling performance data and measurement insights into clear, actionable recommendations that drive incremental investment
  • Anticipate and proactively mitigate campaign or account risk before client impact occurs
  • Manage hands-on programmatic video executions, including PMP setup, DSP optimization, and performance troubleshooting
  • Mentor Account Coordinators, supporting onboarding, coaching, and knowledge sharing to strengthen team capability
  • Maintain deep knowledge of Roku's advertising products, tools, and CTV industry trends to inform strategic client recommendations
  • Serve as the voice of the client internally, participating in User Acceptance Testing, surfacing client feedback, and delivering marketplace insights to cross-functional stakeholders
  • Contributes to the development of projects, processes, products, solutions, or narratives that improve the Client Services organization's effectiveness
  • Partner with Finance to ensure accurate monthly invoicing and timely client payment
We're excited if you have
  • 3-5 years of consultative experience in account management/client services at an ad tech company or media planning at an agency
  • Experience managing client relationships with responsibility for revenue retention, renewals, and account growth
  • Demonstrated ability to proactively engage clients with strategic recommendations that drive measurable growth
  • Experience presenting performance insights and strategic recommendations to senior client stakeholders
  • Hands-on experience managing programmatic video campaigns across various SSPs and DSPs, including setup, optimization, reporting, and performance troubleshooting
  • Ability to work across a variety of media types including Direct IO Video, Direct IO Native/Display, PG Video, and PMP Video campaigns
  • Knowledge of verification vendors (DoubleVerify, Integral Ad Science, Nielsen, etc.)
  • Knowledge of 3rd party measurement partners (Nielsen, Foursquare, etc.)
  • Proficiency with Salesforce, Excel, Looker, Tableau, and PowerPoint for performance analysis and client reporting
  • Strong analytical, project management, and organizational skills with the ability to manage multiple priorities and meet deadlines
  • Strong, persuasive communication skills, both verbal and written
  • Self-starter, comfortable working in a fast-paced, growing environment
  • Knowledge of 3rd party measurement partners (Nielsen, Foursquare, MMMs, MMPs, etc.)
#LI-RD2

Our Hybrid Work Approach

Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.

Benefits

Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.

Accommodations

Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.

The Roku Culture

Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.

We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.

To learn more about Roku, our global footprint, and how we've grown, visit

By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.

About the Company

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