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Account Management Jobs in Ann Arbor, MI

Account Manager - State Farm Agent Team Member

Demetrike Wells-O'Brien - State Farm Agent

Ann Arbor, MI

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JOB DETAILS
SKILLS
Cadence, Chiropractic, Communication Skills, Consultative Sales, Customer Escalations, Customer Relations, Customer Support/Service, Develop and Maintain Customers, Farm Management, Financial Services, Follow Through, Health Insurance, Insurance, Insurance Sales, Interpersonal Skills, Leadership, Marketing, Operations, Organizational Skills, Problem Solving Skills, Resolve Customer Issues, Sales, Sales Management, Training/Teaching
LOCATION
Ann Arbor, MI
POSTED
30+ days ago
Benefits:
  • Hiring bonus
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development

About the Agency

We’re an award-winning State Farm agency (opened 2023) built around strong customer care, high performance, and a supportive team culture. We’re also committed to making a meaningful local impact through community involvement and partnerships, including organizations such as the Jim Toy Community Center, Safe House Ann Arbor, Gift of Life Michigan, and the Ann Arbor Symphony Orchestra.


Our environment is positive, productive, high-energy, and rewarding. People here work hard, support each other, and celebrate wins together.


Why This Role


As an Account Manager, you’ll be a key part of daily operations and customer success. You’ll build relationships, conduct proactive reviews, resolve issues, and drive growth by recommending the right insurance products at the right time. This is a great fit for someone who enjoys people, is comfortable with sales conversations, and wants long-term career growth.


Growth path option: This position can be aligned with the State Farm Agent Aspirant Program for candidates interested in developing toward future agency ownership.


What You’ll Do


  • Develop and maintain customer relationships to drive retention, referrals, and growth
  • Conduct policy reviews and identify gaps, discounts, and coverage opportunities
  • Recommend, explain, quote, and sell insurance products to warm leads and cold prospects
  • Resolve customer questions and escalated/complex service issues with ownership and follow-through
  • Proactively follow up on quotes, renewals, and service opportunities to hit activity and sales goals
  • Track results and progress toward goals (quotes, closes, retention, follow-up cadence)
  • Support local marketing/community efforts that build visibility and trust
What We’re Looking For


  • Experience in sales, account management, or customer-facing roles (insurance/financial services is a plus)
  • Strong communication and interpersonal skills; able to build rapport quickly
  • Goal-oriented with consistent follow-through and comfort in consultative sales conversations
  • Organized, responsive, and able to manage multiple customer needs in a fast-paced setting
  • Team-first attitude with a strong work ethic
  • Insurance license preferred or willingness to obtain one within a specified timeframe
  • Interest in leadership development is a plus (especially for Aspirant-track candidates)
Compensation & Benefits


  • Competitive compensation with performance-based incentives
  • PTO
  • Monthly health stipend
  • Chiropractic benefits (weekly adjustments and consultations for eight weeks)
  • Personal and professional development opportunities
  • Hiring bonus for licensed candidates (if applicable)
  • Strong focus on work-life balance and a supportive team culture

Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees.

About the Company

D

Demetrike Wells-O'Brien - State Farm Agent

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