Account Manager

Account Manager

The Account Manager drives revenue growth across assigned regions and customer segments for the Cryomech product line by identifying customer needs, presenting solutions, and closing sales. This role serves as the primary customer contact for proposals, collaborates cross-functionally to ensure successful execution, and maintains accurate pipeline and forecasting data in the CRM while identifying new market opportunities and trends.

Essential duties and responsibilities include:

• Identify, target, and develop new customer opportunities within assigned territory or vertical markets
• Engage technical and commercial stakeholders to qualify and advance new projects
• Lead discovery discussions to validate application fit, budget, timeline, and purchasing process
• Progress qualified opportunities through the sales cycle to booking
• Build and maintain a healthy pipeline aligned with sales goals and typical sales cycles
• Manage and grow relationships with existing customers and installed base accounts
• Identify upselling, cross-selling, replacement, and expansion opportunities
• Maintain regular engagement with key technical and procurement stakeholders
• Collaborate with sales, engineering, marketing, service, and production teams to ensure proposals are executed on time and within margin targets
• Develop and execute long-term account plans aligned with customer objectives
• Proactively identify unmet customer needs through ongoing engagement (in-person, video, phone, and email) and document findings in the CRM
• Maintain accurate and up-to-date CRM records to support pipeline visibility and forecasting accuracy
• Conduct occasional business reviews in partnership with Bluefors sales leadership
• Monitor industry developments, competitive activity, and emerging markets to provide actionable market intelligence
• Participate in industry trade shows and company events as required, with travel as needed
• Perform additional duties as assigned

Qualifications and education requirements include:

• Bachelor's degree in Business, Management, Engineering, or a related field, or an equivalent combination of education and experience
• Minimum 5 years of B2B capital equipment or engineered systems sales, with a proven record of managing and growing accounts and selling complex, technical solutions with long sales cycles
• Preferred experience includes cryogenics, scientific equipment, or advanced hardware, as well as the ability to compare and differentiate customer usage of products versus competitors

Job competencies:

• Customer-focused mindset with the ability to identify unmet needs and develop solutions
• Adaptable and effective in dynamic, fast-changing, and technically complex environments
• Ability to engage and influence key decision makers and stakeholders
• Strong analytical and problem-solving skills
• Ability to read and interpret safety rules, operating manuals, procedures, and training documents
• Advanced written and verbal communication skills
• Advanced proficiency with Microsoft Office and CRM tools for reporting, analysis, and pipeline management

Employee benefits include:

• Bluefors offers a generous benefits package including health, dental, vision, 401K, long and short-term disability, life, training, tuition reimbursement, and Paid Time Off (PTO).

Physical demands:

While performing the duties of this job, the employee is frequently required to sit, stand, walk, reach with arms and hands, and have hand and finger dexterity. The employee is regularly required to see, talk and hear. In an office setting, the employee may occasionally, stoop, kneel, or crouch. The employee will frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Work environment:

This job operates in and out of a professional office environment. This position will have work that may be in an office or manufacturing setting. This position interacts with both internal and external customers in a professional, courteous manner, while keeping information confidential as needed. This role routinely uses standard office equipment such as computers, phones, filing cabinets and copiers. While in the manufacturing environment, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to humid conditions; fumes or airborne particles; heat; cold; risk of electrical shock and vibration. The noise level in the work environment is usually moderately loud. Mandatory PPE's must be worn as required.

This role does not offer sponsorship for work authorization.

Bluefors Cryocooler Technologies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of disability status, veteran status, or any other New York State or federally protected characteristic.