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Customer Care Jobs in Tulsa, OK

Account Manager

ONEOK, Inc

Tulsa, OK

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JOB DETAILS
SALARY
$81,000–$121,000 Per Year
SKILLS
Analysis Skills, Business Case, Business Development, CRT (Cathode Ray Tube) Displays, Communication Skills, Computer Workstations, Continuous Improvement, Contract Analysis, Corrective Action, Cross-Functional, Crude Oil, Data Analysis, Data Sets, Decision Support, Depth Perception, Disability Accommodations, Economic Modeling, Feasibility Analysis, Financial Modeling, Forecasting, Fortune 500 Customers, Identify Issues, Lead Generation, Leadership, Logistics, Manual Dexterity, Market Analysis, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Multitasking, Natural Gas, Oil and Gas, Operational Audit, Operational Improvement, Performance Analysis, Performance Management, Performance Tuning/Optimization, Presentation/Verbal Skills, Process Improvement, Project Design, Project Execution, Project Tracking, Project/Program Management, Risk Analysis, Risk Management, Sales Management, Sales Qualification, Sustainability, Systems Analysis, Team Player, Time Management, Trend Analysis, Variance Analysis, Willing to Travel
LOCATION
Tulsa, OK
POSTED
10 days ago
#WeAreONEOK–Fortune 500 company. 100+ years in business. Leading midstream service provider. Safety first. Sustainable operations. Environmentally responsible. Employee focused.


JOB SUMMARY


Job Profile Summary


The Account Manager – Crude Optimization owns performance of the existing Crude Optimization business and is responsible for driving future growth. This position is accountable for delivering results, developing and executing value-enhancing initiatives, and providing the commercial insight, forecasting, and analysis needed to optimize business performance and support strategic decision-making.


Partnering closely with Optimization team members and cross-functional stakeholders, the Account Manager identifies opportunities, develops data-driven business cases, secures alignment on initiatives, and leads approved projects from concept through implementation. The role translates complex market, operational, and commercial information into actionable strategies that deliver sustainable value.


_The position will be filled at a level commensurate with candidate’s experience._


Essential Functions and Responsibilities


_Forecasting & Continuous Improvement_


+ Own ongoing performance of the Crude Optimization business

+ Develop, maintain, and communicate forecasts, including key assumptions, risks, and value drivers

+ Perform variance analysis and work with Optimization team members and cross-functional stakeholders to address performance gaps

+ Troubleshoot operational, market, quality, or logistics issues that affect forecasted performance

+ Translate complex datasets into clear, actionable insights for leadership and partners

+ Support continuous improvement of Optimization tools and processes


_Origination & Business Development_


+ Identify Crude Optimization opportunities across quality, location, and logistics dimensions and convert them into actionable business cases

+ Analyze system, market, and operational data to identify trends, inefficiencies, and value opportunities

+ Develop business cases for new projects, including economic modeling, scenario analysis, and risk assessment

+ Quantify expected value, tradeoffs, and key assumptions to support leadership decisions

+ Maintain and improve economic and operational models used to evaluate opportunities


_Project Execution_


+ Lead approved projects from business case through implementation

+ Coordinate with Engineering, Scheduling, Quality, Operations, and Commercial teams to execute projects as designed

+ Monitor project performance against forecasted value and recommend corrective actions

+ Manage risks and adjust execution plans as system or market conditions change

+ Collaborate with Quality, Scheduling, Commercial, and Operations teams to evaluate feasibility and reliability of new initiatives

+ Build cross-functional relationships to surface opportunities and support successful execution


Education


+ Bachelor’s degree in a relevant technical or business discipline required


Work Experience


+ Minimum 3 years of experience in the oil and gas industry preferred


+ Prior experience in Commercial, Operations, Quality, Scheduling, or Business Development preferred


Knowledge, Skills and Abilities


+ Knowledge of crude oil markets, logistics, and quality considerations

+ Strong data analysis and financial modeling skills, including experience with large, complex datasets

+ Ability to translate analysis into clear recommendations that support commercial decisions

+ Ability to independently identify, evaluate, and justify new project opportunities

+ Ability to manage multiple projects concurrently from concept through execution

+ Demonstrated ability to influence stakeholders and drive results in a cross-functional environment without direct authority

+ Strong communication skills, including the ability to present recommendations to leadership

+ Experience reading, interpreting, and understanding contracts

+ Ability to operate effectively in a dynamic, ambiguous environment

+ Strong initiative, organization, and time management skills

+ Proficiency with Microsoft Word, PowerPoint, and Excel


Licenses and Certifications


+ None required


Strength Factor Rating - Physical Demands/Requirements


+ Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.


Strength Factor Description - Physical Demands/Requirements


+ Standing: Remaining on one's feet in an upright position at a work station without moving about (Occasionally)

+ Walking: Moving about on foot (Frequently)

+ Sitting: Remaining in a seated position (Constantly)

+ Lifting: Raising or lowering an object from one level to another (includes upward pulling) (Occasionally)

+ Carrying: Transporting an object, usually holding it in the hands or arms, or on the shoulder (Occasionally)

+ Pushing: Exerting force upon an object so that the object moves away from the force (Occasionally)

+ Pulling: Exerting force upon an object so that the object moves toward the force (includes jerking) (Occasionally)

+ Climbing: Ladders, Stairs (Occasionally)

+ Balancing: Maintaining body equilibrium to prevent falling (Occasionally)

+ Stooping: Bending the body downward and forward by bending the spine at the waist (Occasionally)

+ Kneeling: Bending the legs at the knees to come to rest on the knee or knees (Occasionally)

+ Crouching: Bending the body downward and forward by bending the legs and spine (Occasionally)

+ Crawling: Moving about on the hands and arms in any direction (Occasionally)

+ Reaching: Extending hands and arms in any direction (Constantly)

+ Handling: Seizing, holding, grasping, turning or otherwise working with the hand or hands (Manual Dexterity) (Constantly)

+ Fingering: Picking, pinching or otherwise working with the fingers primarily (Finger Dexterity) (Constantly)

+ Feeling: Perceiving such attributes of objects/materials as size, shape, temperature, texture, movement or pulsation by receptors in the skin, particularly those of the finger tips (Constantly)

+ Talking: Expressing or exchanging ideas/information by means of the spoken word (Frequently)

+ Hearing: Perceiving the nature of sound by the ear (Frequently)

+ Tasting/Smelling: (Occasionally)

+ Near Vision: Clarity of vision at 20 inches or less (Constantly)

+ Far Vision: Clarity of vision at 20 feet for more (Frequently)

+ Depth Perception: Three-dimensional vision; ability to judge distances and spatial relationships so as to see objects where and as they actually are (Frequently)

+ Vision: Color - The ability to identify and distinguish colors (Constantly)


Working Conditions/Environment


+ Employee is subject to inside environmental conditions


Working Conditions


+ Well lighted, climate controlled areas (Constantly)

+ Frequent repetitive motion (Constantly)

+ CRT (Computer Monitor(s)) (Constantly)


Travel


+ Travel to other locations required


Driving


+ Based on assigned tasks, employee may be assigned a company vehicle requiring the applicable driver's license


_ONEOK is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, sex, pregnancy, sexual orientation, age, religion, creed, national origin, gender identity, disability, military/veteran status, genetic information or any other categories protected by applicable law._


_The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of ONEOK._


_ONEOK is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation email HRSolutions@ONEOK.com or call 1-855-663-6547​._


Expected Salary Range


$81,000.00 - $121,000.00


At ONEOK (NYSE: OKE), we deliver energy products and services vital to an advancing world. We are a leading midstream operator that provides gathering, processing, fractionation, transportation, storage and marine export services. Through our approximately 60,000-mile pipeline network, we transport the natural gas, natural gas liquids (NGLs), refined products and crude oil that help meet domestic and international energy demand, contribute to energy security and provide safe, reliable and responsible energy solutions needed today and into the future. As one of the largest integrated energy infrastructure companies in North America, ONEOK is delivering energy that makes a difference in the lives of people in the U.S. and around the world.

About the Company

O

ONEOK, Inc

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