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Customer Care Jobs in Tulsa, OK

Account Manager

City Wide Facility Solutions

Tulsa, OK

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JOB DETAILS
SKILLS
Background Investigation, Coaching, Communication Skills, Corporate Policies, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Detail Oriented, Facilities Management, Follow Through, Health Plan, High School Diploma, Microsoft Office, Multitasking, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Property Maintenance, Quality Metrics, Sales, Sales Management, Training/Teaching, Up-Selling, Willing to Travel, Writing Skills
LOCATION
Tulsa, OK
POSTED
2 days ago
At City Wide Facility Solutions, we're always looking for A-level talent. Imagine an organization where people wake up every morning inspired to grow, be excellent and make an impact. Our passionately engaged A-Team works collaboratively in a fast-paced culture that emphasizes a dedication to serving others with excellence in all we do. Here you will find a high-energy work environment that balances high expectations with coaching, group support, and fun!

City Wide of Tulsa is looking for Account Managers(we call them Facility Solution Managers) to lead the execution of client engagement, retention, ascension and referral initiatives, resulting in raving, loyal advocates who become life-long partners. This is a six figure income opportunity, to include base salary and bonus/commission structure with OTE of $100k+!

What you will do...
  • Serve as a focal point of contact for clients to ensure work performed satisfies company and client quality standards.
  • Manage, expand, and diversify client relationships with an eye toward potential add-on sales opportunities.
  • Be the voice of the client as you work with Independent Contractors, and crew members to meet/exceed client expectations.
  • Lead the execution of company policies and procedures associated with client service levels.
You are the Superstar we are looking for if you...
  • Have a passion for building strong client relationships and creating an exceptional customer experience.
  • Are a self-starter and confident in your instincts- you are not afraid to tackle a challenge, even if it's new.
  • Are flexible and resilient when faced with rapid-fire demands on your attention.
  • Are proactive, forward-thinking and have the ability to "think on your feet."
  • Can juggle multiple priorities, excel at being organized and are technologically savvy.
  • Aren't afraid to voice your opinion to make something better.
  • Solve problems proactively.
  • Bring previous service industry experience.
Requirements
  • 3+ years track record of success in a client retention role.
  • High School diploma required; bachelor's degree highly desirable.
  • Highly detail-oriented and excellent follow-through on commitments.
  • Positive and outgoing personality; great at building relationships.
  • Excellent verbal and strong written communication skills.
  • Proficient in Microsoft Office and knowledge of CRM database.
  • Must have reliable transportation and the ability to travel on a daily basis to client locations.
  • You must meet the minimum requirements on the two part (behavioral and cognitive) Predictive Index assessments.
Preferred:
  • 3+ years of sales and management experience in building maintenance, facility management or equivalent experience.
  • Bachelor's Degree
This is a Safety Sensitive Position:
  • The selected candidate will be required to pass a pre-employment drug screening and background check.
Benefits

City Wide Facility Solutions offers:
  • $100K+ OTE ($50K Base + Bonus + Commission)
  • Monday-Friday Work Week
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k) with match
  • Paid Time Off
  • Holiday Pay
  • $600 Per Month Mileage Reimbursement
  • Training & Development

About the Company

C

City Wide Facility Solutions

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