Account Manager (US Banking)

The location preferred is Columbus. Other locations being Cleveland, Cincinnati.

Job Description Account Manager (US Banking)

Location: Multiple Locations (Columbus, OH, Cleveland, OH & Cincinnati, OH)
Role Type: Full-time

About the Role

We are looking for a dynamic and client-centric Account Manager to manage and grow strategic banking accounts across the United States. The ideal candidate will have a strong background in Account Management, Client Success, Delivery Management, and Project/Program Management, with experience working with Banking clients.

This role will be responsible for building and strengthening client relationships, ensuring successful delivery outcomes, aggressively identifying growth opportunities, and driving overall account profitability. The successful candidate will possess strong executive presence, excellent communication skills, and the ability to engage with senior stakeholders within banking organizations.

Key Responsibilities

Account Management & Growth

• Own and manage strategic banking accounts within the US market.
• Develop and execute account growth strategies to expand revenue and increase wallet share.
• Identify upselling and cross-selling opportunities across existing client relationships.
• Build long-term relationships with key business and technology stakeholders.

Client Success & Relationship Management

• Serve as the trusted advisor and primary point of contact for clients.
• Drive customer satisfaction, retention, and long-term partnership success.
• Conduct regular business reviews and executive-level meetings.
• Understand client priorities and align solutions to business objectives.

Delivery & Program Oversight

• Partner closely with delivery teams to ensure successful execution of engagements.
• Monitor project health, risks, milestones, and client expectations.
• Lead governance reviews and drive issue resolution when required.
• Ensure delivery excellence and alignment with contractual commitments.

Stakeholder & Project Management

• Collaborate with cross-functional teams including Sales, Delivery, Finance, Operations, and Leadership.
• Manage account forecasting, invoicing, reporting, and business planning activities.
• Prepare and deliver executive presentations, QBRs, and strategic account reviews.
• Support contract renewals and commercial discussions.

Qualifications

• 8+ years of experience in Account Management, Client Success, Delivery Management, or Program Management.
• Proven experience managing and growing Banking and Financial Services (BFSI) accounts.
• Strong understanding of banking operations, technology programs, and digital transformation initiatives.
• Demonstrated success in revenue growth, client retention, and stakeholder management.

Preferred Experience

• Experience working within IT Services, Consulting, Product Engineering or Managed Services organizations for banks in the US.
• Experience in Retail Banking, Commercial Banking, Payments, Lending domains
• Experience managing enterprise-level banking clients in North America.

Key Competencies

• Account Growth & Revenue Management
• Client Success & Relationship Management
• Delivery Governance
• Program & Project Management
• Executive Stakeholder Management
• Commercial Acumen
• Strategic Planning
• Presentation & Communication Skills
• Negotiation & Influencing Skills

Desired Profile

• Strong executive presence and professional demeanor.
• Highly presentable with exceptional interpersonal skills.
• Ability to engage and influence senior client stakeholders and decision-makers.
• Strong consultative and relationship-building approach.
• Self-driven, high ownership, results-oriented, and focused on delivering exceptional client outcomes.

Success Metrics

• Revenue growth within assigned accounts
• Client retention and satisfaction scores
• Expansion of services and account penetration
• Delivery performance and governance effectiveness
• Strength of executive stakeholder relationships