Job Title: Specialist Lead Marketplace Operations (Account Operations)
Location: Beaverton, OR (Onsite / Hybrid no remote)
Duration: 6 months, extension possible
OPENINGS: 7
Who We Are Looking For
We are looking for a Specialist Lead to join the Marketplace Operations team. Multiple positions are available.
In this role, you will be known as the subject matter expert on a specific area of the business (example: Men's/Women's/Kids Apparel or Footwear, Supply, or Freight) by observing and understanding business operations to provide continuous improvement for optimizing and improving order book health efficiency. You will be responsible for providing relevant and accurate data and highlighting risks and opportunities for our partners. You will connect with, develop, and maintain positive relationships with planning, transportation and account & channel contacts and internal cross functional partners through report interpretation, data visualization tools and phone/email communication.
WHAT YOU WILL WORK ON
If this is you, you'll be working with the MPO team monitoring critical performance metrics to improve service and drive business decisions. This role ensures quality, timely, and relevant information is in place to drive clarity and visibility within the supply chain for both internal and external partners. Deliver customer service excellence through quick response times via email/phone are a foundational principle to success in this role. As a Specialist Lead, you'll drive continuous process improvement, support operational partner projects and influence business decisions, while supporting the monthly shipment goal setting process.
WHO YOU WILL WORK WITH
You will report to the Marketplace Operations Manager, while cross functionally working with the Marketplace Partners unit (Planning, Merchandising, Finance) and Seasonal Execution teams. As a team, you will provide support to one of North America's key strategic Marketplace Partners.
MUST-HAVE
" 2 3 years of experience in operations, supply chain, or customer service
" Experience supporting dedicated accounts and partnering directly with sales reps
" Clear communication and strong attention to detail
" Works independently and is comfortable with ambiguity
" Flexible and adaptable - priorities and team assignments may shift
" Strong time-management skills and critical thinking
" Goal and results-oriented, team player
" Experience with MS Office Suite (Excel)
NICE TO HAVE
" Experience with SAP
" Performance Management, Supply Chain Operations, S&OP, or Finance experience
" Large athletic/apparel/footwear or retail brand background (e.g. Columbia, Adidas or similar), or retail supply chain operations
" Report interpretation and data visualization tools
EDUCATION / EXPERIENCE SUBSTITUTIONS
" Bachelor's degree with 2 3 years of relevant work experience preferred; degree is not required with equivalent operations/supply chain experience