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Account Operations (Floater) - Raleigh, NC

Xerox

Wilmington, NC

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JOB DETAILS
LOCATION
Wilmington, NC
POSTED
30+ days ago
Account Operations (Floater) - Raleigh, NC


General Information


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City


Charlotte, Greenville, Raleigh, Wilmington


State/Province


North Carolina


Country


United States


Department


DELIVERY_ACCOUNT_OPERATIONS


Date


Monday, October 27, 2025


Working time


Full-time


Ref#


20036544


Job Level


Individual Contributor


Job Type


Experienced


Job Field


DELIVERY_ACCOUNT_OPERATIONS


Seniority Level


Associate


Currency


USD - United States - US


Annual Base Salary Minimum


33,360


Annual Base Salary Maximum


66,720


The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers (https://xerox.avature.net/en_US/careers) , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers (https://xerox.avature.net/en_US/careers) .


Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.


Description & Requirements


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About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com .


Overview:


You'll support hardware and software used across the customer’s environment, providing proactive device monitoring, incident resolution, firmware configuration, and workflow support, while serving as the client’s advocate. Must be able to travel across North Carolina geography with overnight hotel/travel required at least once per month for up to 4 nights.


Must meet background security and DMV background check requirements along with customer annual flu vaccine requirement.


Main Responsibilities:


+ Travel to end-customer locations to determine required scanning services, communicating with different stakeholders and delivering a defined solution while working with partners.

+ Manage equipment fleet, monitor performance, and coordinate service response.

+ Provide on-site helpdesk support and act as point-of-contact for escalations.

+ Administer workflow scanning configurations, firmware updates, and device deployment.

+ Monitor consumables, parts inventory, and order fulfillment.

+ Coordinate device installations, moves, and decommissions.

+ Integrate and operate within client ticketing/helpdesk systems.

+ Maintain service reporting tools and generate regular client-facing reports.

+ Collaborate with service teams and escalate major incidents as needed.


Skills and Qualifications:


+ Prior experience managing a print or equipment fleet environment.

+ Familiarity with printers, MFDs, and Local Area Networks (LANs)

+ A+ certification or relevant technical training preferred.

+ Uses critical thinking skills to make informed decisions guided by policies, procedures, and business plan.

+ Experience with software/server administration and configurations.

+ Proficient in Microsoft Office, basic networking, and device troubleshooting.

+ Strong organizational skills, customer service mindset, and communication abilities.


Additional Benefits:


+ Substantial growth opportunities for future career development within a supportive and collaborative company culture

+ Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching.

+ Paid time off, plus holidays and personal days


With Our Technology, Build Your Future at Xerox. Apply Now!


#LI-DS1


#LI-ONSITE
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

About the Company

X

Xerox

Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries. For more information, visit www.xerox.com, www.news.xerox.com

COMPANY SIZE
50 to 99 employees
INDUSTRY
Telecommunications Services
WEBSITE
http://xerox.com

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