Account Operations Team Leader

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Job overview:

Cowan is seeking an Account Operations Team Leader in Clinton to lead and oversee the day-to-day operations of a company location. The Account Operations Team Leader will solve problems and implement solutions that lead to account growth and profitability.

Responsibilities:

• Provide leadership to a team of planners, driver managers, dispatchers and drivers.
• Ensure a high level of driver satisfaction.
• Participate in driver mentorship and appreciation activities.
• Address safety concerns and provide resources for problem resolution.
• Ensure drivers follow DOT requirements and regulations.
• Provide excellent service to customers and address problems when they arise.
• Ensure shifts are properly staffed to align with customer needs.
• Identify areas of opportunity and create execution plans for implementing new processes.
• Ensure equipment compliance and optimal utilization.
• Provide coaching to associates when improvements are needed.

'',''!*!

Skills and qualifications:

• A minimum of 3 years of relevant industry experience.
• A minimum of 1 year of leadership experience.
• Experience managing and retaining drivers.
• Strong understanding of fiscal management and basic reporting.
• Experience with Microsoft Office.
• Experience with TMS and TMW.
• Knowledge of DOT, OSHA and other safety regulations.
• Excellent customer service, problem solving and decision making skills.
• Excellent leadership skills.

Pay and benefits:

• Medical, dental and vision insurance.
• 401(k) savings plan with company match.
• Company-paid life insurance.
• Short- and long-term disability.
• Paid time off.

Cowan''s inclusive culture

Our history has taught us that treating everyone with dignity and respect is vital to our ongoing success. We embrace and seek out diversity that is inclusive of thought, race, ethnicity, national origin, sex, gender, gender expression, age, religion, sexual orientation, ability, medical condition, veteran or military status, experience and background. This diversity and openness ensures all associates have equal access to opportunities and resources to contribute fully to the organization''s success, and it fuels innovation, improves strategic thinking and cultivates leadership. Any applicant may request a reasonable accommodation to complete a job application, pre-employment testing, or job interview or to otherwise participate in the hiring process consistent with the Americans with Disabilities Act (ADA) by contacting their Recruiter, Human Resources Business Partner, and/or Human Resources Leave Administration.

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