Account Processor

Job Title: Account Processor

Location: Remote

Duration: Contract - 11 months

Pay Range: $27/hr (W2)

Job ID: 373203

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Technical Helpdesk Contractor to join our dynamic team supporting U.S. Bank commercial credit card clients. The ideal candidate will have strong experience in customer service, technical troubleshooting, and helpdesk ticketing systems and a proven ability to diagnose issues, drive timely resolutions, and ensure client satisfaction across phone, email, and chat channels. This role supports a 24x7 support center and is designated as remote. It supports Federal Government accounts and requires passing a post-employment GSA screening, including criminal and background checks.

Responsibilities:

• Provide technical assistance for online commercial card management platforms via phone, email, and chat.
• Listen to clients, troubleshoot root causes, and determine appropriate resolution paths to closure.
• Document, track, and manage cases using helpdesk ticketing systems.
• Collaborate with account management and internal teams to resolve complex issues.
• Support a 24x7 environment with adherence to schedules and service levels.
• Handle difficult customer interactions with professionalism and escalate when required.

Required Skills & Qualifications:

• High school diploma or equivalent.
• Two to three years of customer service experience.
• Proficient computer skills, including Microsoft Office.
• Strong verbal and written communication abilities.
• Effective telephone and interpersonal skills.
• Good problem-solving skills and ability to negotiate resolutions.

Preferred Skills:

• Experience with helpdesk ticketing systems such as ServiceNow.
• Ability to manage time to support multiple clients while maintaining service quality.
• Ability to identify issues and resolve or escalate appropriately.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume.