Account Program Specialist

Nextech

Melbourne, Florida

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JOB DETAILS

SALARY

$45,000–$45,000

SKILLS

Accounts Receivable Management, Billing, Communication Skills, Corporate Policies, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Customer/Client Research, Develop and Maintain Customers, Establish Priorities, HVAC, Health Insurance, Maintain Compliance, Maintenance - HVAC, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Word, Multitasking, Performance Metrics, Presentation/Verbal Skills, Preventative Maintenance, Problem Solving Skills, Project/Program Management, Regulations, Resolve Customer Issues, Sales Management, Strategic Accounts, Team Player, Telephone Skills, Time Management

LOCATION

Melbourne, Florida

POSTED

1 day ago

Overview

Join the best in the industry at Nextech and embark on a rewarding career journey! For over 30 years, we've built our success on a foundation of Quality, Value, and Integrity, fostering enduring partnerships with thousands of satisfied customers. With over 2,000 team members nationwide, Nextech sets itself apart from other companies by being America's largest HVAC/R service provider.

As we continue to grow, we're committed to offering an exceptional work experience for our employees with numerous opportunities for development and advancement. If you pride yourself on quality work, integrity, and dedication, we want you on our team. Nextech boasts outstanding review ratings on Indeed and Glassdoor, making it the premier destination for HVAC professionals. Elevate your career by joining Nextech today!
What You'll Be Doing
The Account Program Specialist is responsible for day-to-day customer experience and interactions. This role ensures that customer satisfaction and engagement are maintained at high levels, and that all customer-related processes and interactions are executed efficiently and effectively.
What Makes Nextech Different?

Paid Training & Ongoing Development - Invest in your career with fully paid initial and continuous training.
Top-Tier Health Insurance - Choose from excellent options, including a FREE employee-only plan.
Dental & Vision Coverage - Prioritize your overall health with added benefits.
Supplemental Insurance Options - Access Accident, Critical Illness, Disability, and Supplemental Life coverage.
FREE Life Insurance - Coverage equal to your annualized pay at no cost to you.
401(k) Retirement Plan - Secure your future with a 50% match on the first 6% of your contributions.
Generous Time Off - Recharge with 7 paid holidays, and Paid Time Off (PTO).

Min CompensationUSD $45,000.00/Yr. Max CompensationUSD $65,000.00/Yr. Responsibilities

Engages with customers daily to ensure high satisfaction and resolve concerns promptly
Builds and maintains relationships with key customer contacts and decision-makers
Acts as the main point of contact, addressing and resolving customer issues in a timely manner
Implements strategies to enhance customer engagement and satisfaction
Analyzes customer feedback and data to identify opportunities for improvement
Collaborates with internal teams to ensure customer needs are met and exceeded
Provides regular updates and reports on customer experience metrics and performance
Identifies and capitalizes on opportunities to improve customer engagement
Ensures compliance with relevant policies, procedures, and regulations
Proactively communicates to ensure customer satisfaction with current services
Supports Strategic Account Managers (SAMs) in identifying strategic growth areas
Manages billing, AR, and provides updates, including ETAs and notes, in a systematic manner
Ensures adherence to preventative maintenance schedules
Attends monthly tactical meetings with customers to discuss open work orders, quotes, and other relevant topics
Completes assigned tasks in a safe, accurate, thorough, and alert manner
Upholds Company policies and procedures
Works in a professional manner with managers, supervisors, coworkers, customers, and the public
Must be available to respond to phone calls and emails during evening hours, as business needs require, ensuring timely and professional communication.
Other related job duties as assigned

Qualifications

Intermediate proficiency with Microsoft Office suite of applications (Word, Excel, PowerPoint, etc.)
Excellent communication and presentation skills
Ability to develop and maintain strong customer relationships
Ability to operate with a high degree of autonomy and professionalism
Exceptional collaborative team-oriented communication skills
Ability to interface across all levels of the organization
Demonstrate strong customer service skills and ability to proactively address customer issues and concerns
Ability to organize and prioritize work schedules to meet deadlines and business needs
Ability to thrive in a dynamic and fast-paced environment
Able to prioritize duties and manage multiple projects from start to finish with minimal supervision
Must possess the ability to take ini

About the Company

Nextech

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