Account Project Manager

The Account Project Manager (APM) acts as a project manager and contribute to the strategic vision for account evolution and growth in partnership with the Business Development Managers and Sales/Operations Managers. As part of a highly collaborative team, APMs optimize work processes and ensure we are delivering the best possible support to our clients. APMs collaborate closely with cross-functional teams, focus on building relationships, and quickly adapt to changing client and business needs.

Job Functions (Employees must be able to perform the job functions of this position satisfactorily. The requirements listed below are representative of the duties, knowledge, skills, and/or abilities required. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential job functions.)

• Work with Sales and Operations leadership to address inter-dependencies within programs and region to reduce variation, improve processes & tools, and monitor outcomes.
• Manage scope, schedule and quality of account requirements; manage related risks and issues, develop mitigation strategies and serve as a first point of escalation for account execution issues.
• Accountable to the execution of product refreshes/new launches, complex IT services, business reviews and client events (product portfolio, collateral, tradeshows, overall product fit experience).
• Coordinate with cross-functional partners from multiple departments to mitigate risks and execute upon client needs.
• Assist with training team members on account requirements and one-off processes associated with specific programs.
• Document and execute operational approach, activities, schedule, workflow and plan for assigned client programs and across National Sales.
• Act as a main point of contact and escalation point for assigned customers in the maintenance phase. Act as intermediary between client and operational support team - support the retention and growth of the regional account base.
• Work with Operations Manager in prioritizing risks and issues across the region.
• Travel may be required 4-6 times per year to support accounts.
• May work on special projects/other duties as assigned.

Skills

• Demonstrates advanced knowledge and expertise in their field.
• Independently manages projects or assignments with moderate to high complexity.
• Provides mentorship or guidance to junior team members.
• Actively contributes to strategic planning and decision-making processes.
• Experience leading complex projects with multiple stakeholders.
• Demonstrated organizational, analytical, and problem-solving skills.
• Ability to actively seek to improve processes, can determine root-causes of poor performance within processes and execute improvements, including development of strategy, project plan, communication plan and process documentation.
• Able to synthesize and translate internal and external customer inputs, business performance metrics and strategic directives into projects and action plans.
• Maintains a focus on the customer, with a sense of urgency and high results-orientation.
• Demonstrated ability to take initiative and work with minimal direction.
• Demonstrated ability to communicate clearly, concisely, logically, tactfully, and effectively, both verbally and in writing; must also have excellent group facilitation skills.
• Extensive knowledge of Microsoft Office Suite to include Outlook, Word, Excel, PowerPoint, SharePoint and Access Databases.
• Previous experience in a sales environment or handling client objections.
• Ability to adhere to Lands End Attendance expectations.
• Ability to effectively prioritize work to focus both on client-specific needs and assigned strategic initiatives across sales.
• Effective mentor and trainer for other APMs.
• Ability to adhere to Lands End Attendance expectations.

Physical Requirements

• Ability to sit for long periods of time.
• Ability to lift up to 30 lbs.
• Available for moderate travel (~4-6 trips annually).

Education & Experience Requirements

• Bachelors degree in a relevant field or equivalent experience.
• Advanced degree (e.g., Masters) preferred but not required.
• 5-8 years of relevant professional experience.