About the Role: Modern Floristry Inc is looking for a passionate and driven Client Account Manager to join our growing team in Los Angeles, CA! In this role, you'll be the key connection between our clients and our creative floral services, ensuring every relationship blooms. If you thrive in a fast-paced, creative environment and love building lasting client partnerships, we want to hear from you!
Responsibilities:
Manage and nurture a portfolio of client accounts to ensure satisfaction and retention
Serve as the primary point of contact for clients, handling inquiries, orders, and ongoing communication
Develop and present customized floral proposals and solutions tailored to client needs
Collaborate with internal creative and operations teams to ensure seamless order fulfillment
Identify upselling and cross-selling opportunities to grow account revenue
Track account activity, prepare reports, and maintain accurate CRM records
Resolve client concerns promptly and professionally to maintain strong relationships
Requirements:
2+ years of experience in account management, client services, or a related sales role
Exceptional communication and interpersonal skills
Strong organizational skills with the ability to manage multiple accounts simultaneously
Proficiency with CRM software and Microsoft Office or Google Suite
A customer-first mindset with a proactive, problem-solving attitude
Interest or background in floral, events, or creative industries is a plus
Ability to work on-site in Los Angeles, CA
About Us: Modern Floristry Inc is a premier floral design company based in Los Angeles, CA, dedicated to transforming spaces and moments with stunning, contemporary arrangements. Our clients love us for our creativity, reliability, and personalized approach to every event and occasion. We foster a collaborative, inspired workplace where our team's passion for beauty and excellence drives everything we do.ount manager