Account/Project Specialist - Level 1

Responsibilities

Salary Range: 55k - 68k

The Account/Project Specialist reports to the Program Manager and provides operational and administrative support to active customer projects and assigned accounts. This role contributes to project execution and customer satisfaction by coordinating routine tasks, supporting cross functional communication, and ensuring timely responses to customer and internal requests.

The Account/Project Specialist works under general supervision and collaborates with Program Management, Engineering, and Sales teams to support project tracking, documentation, and customer interactions. The role focuses on learning established processes, maintaining accurate records, and escalating issues as appropriate. Success in this position is demonstrated through reliability, attention to detail, responsiveness to customer needs, and effective teamwork.

Responsibilities

• Support day to day coordination of active projects, including scheduling, tracking, and documentation
• Maintain accurate project and customer records in applicable systems
• Assist with routine customer communications and ensure timely responses to inquiries
• Support cross functional teams by coordinating information and tracking action items
• Prepare basic reports, summaries, and status updates as requested
• Identify and escalate project risks, delays, or data discrepancies to the Program Manager
• Follow established quality, safety, and operational procedures
• Contribute to a professional and customer‑focused experience through accuracy, responsiveness, and follow‑through

Qualifications

Qualifications

• Prior experience in defense, aerospace, and simulation industry considered a plus
• Strong organizational, communication, and attention to detail skills
• Ability to work effectively in a team environment
• Proficiency in Microsoft Office toolset (Word, Excel, PowerPoint)
• Basic proficiency in Customer Relationship Management (CRM) and data systems
• Basic proficiency in ERP systems, specifically SAP - is preferred
• Must speak, read and write English

Education/Experience

• Associate's degree in business, engineering, operations, or related field. Bachelor's degree preferred
• 2-3 years of experience in account and/or project management

Benefits

• Great Place To Work Certified

• Competitive Base Salary

• Bonus Incentive Plan

• Excellent Health Benefits

• Monthly medical premiums 50% to 75% below market

• Annual deductible & copays below market

• Higher % of medical coverage than market

• No monthly dental and vision premiums

• Annual profit-sharing opportunity up to 5%

• Matching 401(k) contribution

• Wellness reimbursement (50% up to $500/year)

• Wellness rewards redeemed for gift cards

• Short-Term Disability Insurance & Long-Term Disability Insurance

• Accidental Death & Dismemberment Insurance

• Life Insurance

• Flexible Spending Accounts (Medical and Dependent Care)

• Tuition Reimbursement

Note: WITTENSTEIN is not accepting applicants from external recruiters for this position.

About WITTENSTEIN:

Committed to being a world-class partner of intelligent mechatronic drive technology, servo systems, and medical components, WITTENSTEIN uses the power of science, innovation, and forward-thinking engineering to provide you cutting-edge technology for motion. Since pioneering the alpha servo planetary gear reducer in 1983, support and motion requirements from the market have continued to change and WITTENSTEIN is well positioned to deliver reliable products and services to its customers and partners.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or other status protected by applicable law. WITTENSTEIN is proud to be an Equal Opportunity Employer: Minority/Female/Disability/Veteran.

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