Account & Relationship Management Executive

Wolters Kluwer N.V.

MI

JOB DETAILS
SALARY
$71,300–$124,500 Per Year
SKILLS
Analysis Skills, Artificial Intelligence (AI), Communication Skills, Cross-Selling, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, Demand Generation, Executive Relationships, Interviewing Skills, Needs Assessment, Negotiation Skills, Performance Analysis, Performance Metrics, Presentation/Verbal Skills, Problem Solving Skills, Relationship Management, Resolve Customer Issues, Sales, Sales Analysis, Sales Closing Skills, Sales Forecasting, Sales Management, Sales Strategy, Tuition Fees, Up-Selling, Writing Skills
LOCATION
MI
POSTED
8 days ago

About the Role:

As an Account & Relationship Management Executive, you will manage a portfolio of accounts, with a significant role in setting and negotiating product/service terms. You will leverage your deep understanding of business and account needs to create demand for the organization's products and services, driving revenue and ensuring high customer satisfaction.

Responsibilities:

  • Develop in-depth relationships with key decision-makers in assigned accounts.
  • Conduct thorough needs analysis to align products/services to customer requirements.
  • Negotiate terms and close sales with a high degree of authority.
  • Develop and implement targeted sales strategies.
  • Track and analyze sales performance metrics and tailor strategies accordingly.
  • Conduct regular status meetings with clients to ensure satisfaction and identify opportunities.
  • Provide detailed and accurate sales forecasts.
  • Support clients during the implementation of products/services.
  • Resolve complex customer issues promptly and effectively.
  • Identify opportunities for upselling and cross-selling within the account portfolio.

Skills:

  • Communication: Excellent verbal and written communication skills.
  • Negotiation: Strong negotiation skills for setting terms and closing deals.
  • Product Knowledge: Solid understanding of the organization's products or services.
  • Sales Strategy: Ability to design and implement targeted sales strategies.
  • CRM Expertise: Advanced use of CRM software for account management.
  • Problem-Solving: High proficiency in resolving complex customer issues.
  • Analytical Skills: Strong analytical skills for tracking and adapting sales performance.
  • Relationship Building: Exceptional ability to build and maintain long-term client relationships.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

$71,300.00 - $124,500.00 USD

This role is eligible for Commission.

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

About the Company

W

Wolters Kluwer N.V.

At Wolters Kluwer, we excel at creating content solutions for use in a professional context in the fields of health, corporate services, finance, tax, accounting, law, regulation, and education. We are professionals serving professionals and are committed to delivering essential content, software, and services to help our customers make their most critical business decisions. Utilizing the latest in information technology, we ensure that our customers have the solutions they need, when they need them, and in the media best suited to their requirements. When we achieve this, we deliver on our goal of being the market leader in content in context.

Partners in Innovation
Wolters Kluwer professionals are continuously engaged in an ongoing exchange of expertise and ideas with our customers about their work. This partnership in innovation is at the heart of meeting our commitment to the lawyers, doctors, nurses, tax advisors, teachers, and business executives we serve. Knowledge of their professional workflows and the ability to apply emerging technologies to make them more efficient and productive are at the heart of this partnership.

Leading Positions and Brands
Strong market positions are very important to our business strategies at Wolters Kluwer, and we value the leading positions we hold in most of our markets. Across all of our markets, we own strong, enduring brands in North America such as Adis International, Aspen Publishers, Bankers Systems, CCH, ClineGuide, CT Corporation, Kluwer, Facts & Comparisons, IFI Claims, Lippincott Williams & Wilkins, Loislaw, Medi-Span, Ovid Technologiesand Skolar. These brands have promised and delivered high quality information for decades, and we are committed to continuing to do everything necessary to earn, retain, and expand leadership positions in our selected markets.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Computer/IT Services
FOUNDED
1836
WEBSITE
http://wolterskluwer.com/