Account Relationship Manager - Northeast Region
Location: Remote (Upstate New York / Western Pennsylvania)
Travel: Up to 75%
Company: BloomNet, a division of 1-800-Flowers.com, Inc.
Overview
BloomNet is seeking a driven and relationship-focused Account Relationship Manager (ARM) to support and grow our network of florists across Upstate New York and Western Pennsylvania, including the Pittsburgh market. This is a field-based role ideal for someone who thrives on building strong partnerships, delivering value-driven solutions, and managing a dynamic territory.
As an ARM, you will serve as a trusted advisor to your customers-helping florists maximize their business through BloomNet's products, services, and programs while driving long-term customer success and revenue growth.
Key Responsibilities
- Build and maintain strong, long-term relationships with florists across the assigned Upstate New York and Western Pennsylvania territory.
- Conduct regular in-person and virtual meetings to educate customers on BloomNet offerings, identify business needs, and drive engagement.
- Manage the full sales cycle, including prospecting, consultative selling, negotiation, and contract execution.
- Develop and execute a structured territory and follow-up strategy to increase customer retention, engagement, and program adoption.
- Identify growth opportunities within existing accounts and drive incremental revenue through BloomNet products, services, and programs.
- Serve as a trusted business advisor by understanding each customer's business, challenges, and growth opportunities and recommending solutions that deliver value.
- Stay informed on floral industry trends, competitor activity, market conditions, and customer needs to effectively position BloomNet.
- Utilize Salesforce to manage customer relationships, maintain an accurate sales pipeline, track account activity, document follow-up, and report performance metrics.
- Partner cross-functionally with Marketing, Customer Service, Product, and other internal teams to resolve customer needs and support long-term client success.
- Represent BloomNet during regular market visits, trade shows, industry events, and other customer-facing activities throughout the territory.
- Effectively manage a large geographic territory and travel schedule while maintaining consistent communication and follow-up with customers.
- Share customer insights, market intelligence, and best practices to contribute to a collaborative and high-performing team.
What We Offer
- Competitive base salary plus performance-based incentives.
- Opportunity to manage and grow an established territory while developing strong relationships with independent florist businesses.
- Opportunity to represent BloomNet, a well-established brand within the floral industry and part of the 1-800-Flowers.com, Inc. family of brands.
- Supportive, team-oriented culture with strong cross-functional collaboration.
- Career growth and professional development opportunities within the 1-800-Flowers.com, Inc. family of brands.