AccountRelationshipManager

Job Grade: Full time, Non-Exempt

PositionSummary

The Account Relationship Manager builds and maintains strong customer relationships by assisting clients with deposit account openings, account maintenance, and consumer lending needs. This role serves as a trusted advisor to customers, educating them on available banking products and digital services while identifying opportunities to cross-sell additional solutions. The Account Relationship Manager ensures loan and account documentation is accurate, complete, and compliant with regulatory standards, supporting both the customer experience and the bank’s risk management efforts. By balancing sales, service, and compliance, this role plays a vital part in strengthening customer loyalty and driving branch growth.

MinimumQualifications

• High school diploma
• 2+years ofbankingor customer relationshipexperience.
• Knowledgeofconsumerbankingproductsandlendingprocedures.
• Strongcomputerandsystemnavigationskills.

KeyResponsibilities

• Openandmaintainconsumerdepositaccounts.
• Assist customers with consumer loan applications and processing.
• Educate customers on banking products, digital services, and lending options.
• Identifyopportunitiesto cross-selladditionalproductsandservices.
• Ensure compliance with policies, procedures, and regulatory requirements.

Competencies

• Strongcommunication,interpersonalandrelationship-buildingskills.
• Sales-minded with ability to match customer needs to bank solutions.
• Effective financial consultation skills with an ability to explain financial products clearly and professionally.
• Detail-orientedwithattentiontoaccuracy.
• Abilitytohandleconfidentialinformationresponsibly.

GeneralRequirements

• Must be able to lift and carry up to 10 pounds.
• Some travel to branch or offsite locations may be required.
• Abilitytosit,stand,andoperateacomputerforextendedperiodsoftime.
• Must complywithall bankpolicies,procedures,andregulatoryrequirements.
• Maintainaprofessionalappearanceand demeanor.
• Demonstrateconfidentiality,integrity,andsoundjudgmentinallinteractions.
• Must be able to work evenings and weekends as business needs dictate.

COMPANY OVERVIEW

At First National Bank (FNB), we're more than just a place to work—we're a locally-owned community bank deeply invested in the success of our neighbors. Headquartered in Williamson, WV, we blend the tradition of a Hometown Community Bank with the convenience of modern services to help our clients take control of their finances. If you're passionate about making a real impact, we invite you to build your career with us.

BENEFIT PROGRAM

• Featured benefits for full-time team members include:
• Health, dental, and vision insurance
• Life and disability insurance
• Critical illness, accident, and hospital indemnity insurance
• Pet insurance and pet discount program
• 401(k) plan
• Generous paid time off policy
• Generous holiday schedule

Equal Opportunity Employment

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, the organizations comply with applicable state and local laws governing nondiscrimination in employment in every location in which it has operations. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and compensation.

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