ACCOUNT REPRESENTATIVE III - Range 11 / AMEA
Salary
$23.58 - $34.78 Hourly
Location
3000 Arctic Blvd., AK
Job Type
Regular
Job Number
2026-00438
Department
Anchorage Water & Wastewater Utility
Division
Contact Center Account Services
Opening Date
06/23/2026
Job Information
Open to the general public and any current Municipal employee.
This position is represented by the Anchorage Municipal Employee Association (AMEA) and is subject to the provisions of the current agreement between the Municipality of Anchorage and the Union.
DEPARTMENT: Anchorage Water & Wastewater Utility
HOURS OF WORK: Monday to Friday, 08:00 to 17:00
LOCATION: 3000 Arctic Boulevard
Remote work schedule opportunities (telecommuting) may be considered after successful completion of probation, at the discretion of management and with the approval of the department head. Not all positions are eligible for remote work (telecommuting) per P&P 40-40.
To be considered for employment, candidates must be legally authorized to work and accept employment in the United States. The Municipality of Anchorage is not able to provide any type of sponsorship, including Student Visas and Employment Visas, under any circumstances.
Example of Duties
The primary objective of this position is to provide exceptional customer service in support of water and wastewater utility operations. Responsible in resolving customer concerns, maintaining billing accuracy, and fostering strong relationships through responsive service and clear communication. Core responsibilities include explaining utility services, billing rates, and payment options; collecting monthly payments; establishing payment arrangements; managing delinquent accounts; and assisting customers with online account access; and works closely with internal departments. Proficiency in customer information systems-such as KUBRA, Maximo, customer information systems, and service dispatch tools-is essential. Additionally, this role coordinates field service appointments for on-site work, such as inspections, repairs, or key box locates. Perform other duties as assigned.
Minimum Qualifications / Substitutions / Preferences
High school diploma, GED, or equivalent, and three (3) years of experience in a customer service, collection, or accounting environment.
Employment is conditional based on satisfactory background check which includes criminal, education, and employment history.
Additional Important Information
Preference will be given to Anchorage Municipal Employees Association (AMEA) employees. AMEA employees who are successful in the screening process will be forwarded to the department for consideration prior to any non-AMEA candidates.
The Municipality of Anchorage participates in the U.S. Department of Homeland Security E-verify Program. For more information, please go to http://www.uscis.gov/E-verify. E-Verify is a registered trademark of the U.S. Department of Homeland Security.
If selected for hire, appointment in this position will be conditional based upon a satisfactory Municipal Employment Office conducted Background Check. A Background Check encompasses criminal history, verifying education, and verifying dates of employment.
Military Service Interview Preference
Veterans who wish to be considered for interview preference, as permitted in Municipal Personnel Rules 3.30.031 D, must attach to the application a copy of their DD Form 214, DD Form 256, NGB Form 22, or a letter from the US Department of Veterans Affairs, recognizing the person as a veteran. The attached documentation must show an honorable discharge or general (under honorable conditions) discharge. The minimum qualifications of the position must be met for preference consideration.
Individuals currently serving as a member in good standing in the National Guard or the organized military reserves who wish to be considered for interview preference, as permitted in Municipal Personnel Rules 3.30.031 D, must attach proof of current service to the application. Proof of current service can be shown by submission of a statement of service which, at a minimum, shows the full name, date of birth, Social Security Number, date service began, branch of service, rank, name of command providing the information, and unit of assignment. The statement of service must be on a form or letterhead of the individual's command organization, and shows the name, signature, title, and contact information of the signer providing the statement of service. The minimum qualifications of the position must be met for preference consideration.
The Municipality of Anchorage is an Employer of National Service. Please be sure to include any volunteer work with AmeriCorps, Peace Corps, or other national service programs on your application in the work history portion.
Application Process
Once a candidate clicks on the "Apply" link underneath the header section of a vacancy announcement, they will be directed to the www.GovernmentJobs.com website to log into their existing account (or to create an account) of their application profile. Candidates will create or review their profile, make any updates necessary, and submit their application from their personal account.
NOTE: The GovernmentJobs website and candidates profile accounts are not administered by the Municipality of Anchorage. For technical assistance or customer service regarding an account profile, candidates may contact the GovernmentJobs customer support line at 1-855-524-5627.
For general questions regarding Municipal vacancy announcements or the employment process with the Municipality of Anchorage, candidates may contact the Human Resources Department at 907-343-4442 during regular business hours of Monday through Friday, 8:00 am to 5:00 pm, Alaska Standard Time.
The MOA is an EO and AA Employer and complies with Title I of the ADA.
For information regarding requests for reasonable accommodations related to employment under the Americans with Disabilities Act, please contact the Municipality of Anchorage ADA Coordinator at 907-343-4571.
The Municipality of Anchorage (MOA) offers a competitive benefits package to eligible employees that may include:
Health / Medical Benefits:
Retirement:
Employer Paid Benefits:
For an overview of our medical benefit package go to http://www.muni.org/Departments/employee_relations/Pages/BenefitsSummaries.
01
In order to be considered, candidates must provide accurate and complete education and work history information in its entirety. The referenced information listed on the online application will be used to determine the candidates qualifications toward meeting the minimum requirements for the position (e.g., if you list that you have 6 years of experience in a certain field, that experience must be easily identifiable on the Work Experience section of your application).
Attaching a resume is not an alternative to filling out the application in its entirety. Noting "see resume" or any similar comment on any portion of your application may lead to you being disqualified for the position.
If the experience you reference in the below questions is not clearly included and described in your Work History section, your application will be considered not qualified for this position and you may be removed from consideration.
Do you understand, in order to be considered for this position, accurate and complete education and work history information must be provided?
02
Are you a current Municipal employee and a member of the Anchorage Municipal Employees Association (AMEA) Union?
03
Do you now or in the future require sponsorship to work legally in the United States? (*IMPORTANT: The Municipality of Anchorage is unable to provide any type of sponsorship, including Student Visas and Employment Visas, under any circumstances.)
04
Do you have at least a high school diploma, GED, or equivalent education?
05
How many years of experience do you have in customer service, collection or an accounting environment?
06
Describe your relevant experience in detail. Specify which role(s) from your work history demonstrate(s) the qualifications required for this position.
Required Question
Employer Municipality of Anchorage
Address 632 W 6th Avenue, Suite 605
Anchorage, Alaska, 99501
Phone (907) 343-4442
Website http://www.muni.org/jol