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Account Representative

Tailored Management

Milwaukee, WI

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JOB DETAILS
SALARY
$23.75 Per Hour
SKILLS
Analysis Skills, Automatic Call Distributor (ACD), Background Investigation, Billing, Brokerage, Business Development, Business Processes, Communication Skills, Customer Escalations, Customer Experience, Customer Retention/Renewal, Customer Support/Service, Email Management/Administration, Financial Services, Fortune 500 Customers, Health Insurance, Insurance, Interpersonal Skills, Licensing, Mail Processing, Onboarding, People Management, Performance Management, Process Improvement, Profit & Loss, Risk, Root Cause Analysis, Team Player, Telephone Skills, Time Management, Underwriting
LOCATION
Milwaukee, WI
POSTED
30+ days ago
They are on your side! A leading Fortune 500 insurance and financial services company headquartered in Columbus; Ohio is hiring. If you want to work for a company that provides a great culture, great opportunities, and a huge impact, apply to join our client's team!

Account Representative
Location: 111 W. Pleasant St. Milwaukee, Wisconsin, 5321
Pay Rate: $23.75/hour, paid weekly
Training Schedule: 9AM to 5PM, Mondays to Friday (5-6 weeks)
Target Start Date: 06/01/2026, pending completion of new hire onboarding

Position Summary:
As an Analyst, you'll research, analyze, resolve and respond to inquiries and provide support in the development and maintenance of business processes for customers to achieve desired business results. You will also respond to escalated customer requests regarding premiums and refunds.

Key Responsibilities:
Summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
  • Answer inbound ACD calls, manage email correspondence and perform outbound follow-ups
  • Execute effective resolutions on service needs, including claims, billing, eligibility, licensing, commissions, web access, retention and other customer service needs that arise.
  • Provide a highly personalized member experience dedicated to educating Employers, Brokers and members on coverage and the tools and resources available to them.
  • Foster a sense of urgency and commitment to achieve goals resulting in the ability to influence the organization to meet and exceed customer expectations.
  • Perform root cause analysis and determine proper course of action.
  • Explain insurance concepts in an easy to understand format.
  • Demonstrate strong understanding of all workflows and business processes to execute overall service strategy.
  • Identify areas of process improvement and works with manager and internal organization to improve processes.
  • Meet and exceed individual and team performance goals to improve overall lapse rate and services.
Required Skills:
  • Previous industry experience
  • Understanding of underwriting risk factors that influence health insurance profitability
  • Advanced customer service skills-ability to handle a wide variety of callers in a professional manner and strong interpersonal skills
  • Ability to process complex time sensitive information from multiple sources, make decisions based on data and to effectively communicate the related required actions to a broad audience
  • High degree of initiative, mature judgment, and self-motivation
  • Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines
  • Team oriented ability to provide guidance on process, procedures, and product
  • Comfortable with delivering and receiving feedback

Upon acceptance of offer, candidates will be required to submit to a 10-year criminal background check, urinalysis drug screen, and soft credit screen.

About the Company

T

Tailored Management

CONNECTING TOP TALENT WITH TOP-TIER OPPORTUNITIES

Tailored Management is a global staffing firm that specializes in partnering with large organizations that run their contingent labor program in a VMS/MSP environment. We have the unique capacity to support programs across all scopes and geographic locations from a single headquarters, successfully elevating program performance across the board and minimizing costs, miscommunication and delivery times. But what do we really do? We bring together the best talent with the greatest opportunities.

COMPANY SIZE
1,000 to 1,499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1968
WEBSITE
https://www.tailoredmanagement.com/

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