Account Representative

Join Our Team as an Account Representative / Customer Service Rep!

Location: Norwood, NJIndustry: Chemical Manufacturing

Company Type: Chemical Distributing Type: Full-Time/Direct HireEnvironment: Hybrid (in-office after 90 days)Compensation: Up to $70,000 + annual bonus 

Sole Hire LLC, a renowned recruitment and HR consulting firm, is excitedto announce an opportunity for a strategic and dynamic individual to join ourclient's team as an Account Representative / Customer Service Rep within theinnovative Chemical Manufacturing industry.

About the Role: Are you passionate about enhancing client experiences and deliveringexceptional service? As an Account Representative / Customer Service Rep, youwill be at the forefront of ensuring customer satisfaction by understanding andempathizing with client needs, effectively communicating solutions, andmaintaining strong relationships. This role not only offers a hybrid workingenvironment but also the opportunity for career growth and development in asupportive work culture.

Key Responsibilities:

• Deliver exceptional customer service by providing accurate information about products and services, processing orders, and resolving issues efficiently.
• Maintain a positive and helpful demeanor to ensure complete customer satisfaction.
• Identify and prioritize customer issues, ensuring timely updates and resolutions.
• Process orders, changes, and cancellations while keeping detailed records of all customer interactions and actions taken.
• Collaborate with internal departments for unresolved issues to ensure a seamless customer experience.

Requirements

Qualifications and Skills:

• High school diploma or equivalent; minimum of 3 years of related experience, preferably in chemical manufacturing.
• Proficiency in CRM systems, with experience in Datacor being a plus.
• Excellent verbal and written communication skills, with a strong orientation towards service and critical thinking.
• Ability to multitask effectively and manage time efficiently.
• Detail-oriented with active listening skills.

Work Environment:

• Enjoy a standard indoor office setting with a flexible 4X1 hybrid schedule.
• Engage in activities that require sitting, keyboarding, speaking, and listening, ensuring effective communication and task management.

Benefits

Benefits: Join a team that values its employees by offering a comprehensive benefitspackage including Medical, Dental, and Vision insurance, Paid Time Off (PTO),and Holidays. We also provide a 401(k) plan with a 4% match, among otherfantastic perks that promote a healthy and balanced life.

Why Join Us? This position not only offers a competitive salary and benefits but alsoprovides a platform for professional growth in a dynamic industry. Be a part ofa team that values innovation, collaboration, and a commitment to excellence.

If you are ready to take the next step in your career and contribute to athriving company, we would love to hear from you! Apply today and let Sole HireLLC connect you to this exciting opportunity.