ROLE DESCRIPTION: As Account Representative for Brian Smith - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.
RESPONSIBILITIES:
Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
Establish customer relationships and follow up with customers, as needed.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Promote successful and long-lasting customer relations.
QUALIFICATIONS:
Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
Experience in managing customer relationships preferred.
Interest in marketing products and services based on customer needs.
Communication skills - written, verbal, and listening.
Dedicated to customer service.
Able to anticipate customer needs.
Able to effectively relate to customers.
Property & Casualty license.
Numbers & Facts
Location
Pacific, MO
Job Type
Full-time
Skills
Billingunmatched
Business Operationsunmatched
Calendar Managementunmatched
Communication Skillsunmatched
Customer Relationsunmatched
Customer Relationship Management (CRM)unmatched
Customer Support/Serviceunmatched
Field Salesunmatched
Inside Salesunmatched
Lead Generationunmatched
Marketingunmatched
Needs Assessmentunmatched
Operationsunmatched
Presentation/Verbal Skillsunmatched
Reimbursementunmatched
Retail Salesunmatched
Telemarketingunmatched
Training/Teachingunmatched
Writing Skillsunmatched
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