Call Centers, Communication Skills, Computer Skills, Credit and Collections, Customer Support/Service, High School Diploma, Mathematics, Multitasking, Negotiation Skills, Past Due Accounts, Resolve Customer Issues, Time Management, Typing
LOCATION
Oceanside, CA
POSTED
3 days ago
Job Title: Account Representative Location: Oceanside, CA Compensation: $19.50-20.50/hr depending on experience Schedule: MondayFriday plus 2 Saturday's a month
Position Summary:
We are seeking motivated Account Representatives to assist consumers with managing and resolving account-related inquiries. This role requires strong communication, customer service, and negotiation skills in a fast-paced call center environment. Ideal candidates are reliable, eager to learn, and looking for long-term career growth.
Key Responsibilities:
Assist consumers with account questions and adjustments
Negotiate and process payments on accounts at various delinquency stages
Follow company and client policies and procedures
Provide professional, solution-focused customer service
Perform additional duties as assigned
Qualifications:
High school diploma or equivalent
Customer service or call center experience
Strong communication and active listening skills
Comfortable working in a fast-paced environment
Basic math, typing, and computer skills
Strong time management and multitasking abilities
Reliability and willingness to learn
Work Environment:
Office-based position
Prolonged sitting and computer use
Use of telephone headset; moderate noise level
Compensation & Benefits:
Competitive hourly pay
Monthly performance-based bonus opportunity after conversion