Job Description
Job Title
Account Resolution Specialist
Location
Remote, United States
Employment Type
Contract-to-Hire
Schedule
Monday Friday | 8:00 AM 5:00 PM PST
Compensation
$24 $29 per hour
Wheeler Staffing Partners: Job Summary
Wheeler Staffing Partners is looking for a detail-oriented Account Resolution Specialist to support consumer and real estate loan servicing operations. This fully remote role requires candidates to work Pacific Standard Time hours and focuses on administrative support, document management, and account resolution activities while ensuring accuracy, compliance, and professionalism.
Key Responsibilities
Loan Servicing and Documentation
- Process and manage consumer and real estate loan documentation within core processing systems
- Image and upload loan-related documents including payroll deduction forms, adverse action notices, and collection letters
- Download and maintain student loan and consolidation documentation
- Prepare and send loan payoff letters
Account Resolution Support
- Assist with account resolution activities including document collection and distribution
- Prepare charge-off files for assignment to collections agencies or legal counsel
- Monitor and track debt counseling proposals and billing invoices
- Report negative share accounts and maintain tracking logs
- Update credit reporting systems as required
Quality Control and Compliance
- Perform post-closing quality control audits on loan files to ensure completeness and accuracy
- Ensure documentation aligns with system records and regulatory requirements
- Process levies and maintain compliance with legal and regulatory standards
Reporting and Administrative Functions
- Generate and review monthly reports including loan monitoring, file maintenance, and payment tracking
- Monitor and update returned mail and incorrect address records
- Maintain organized digital and physical filing systems
- Coordinate departmental mail handling and document distribution
- Monitor and order office supplies as needed
Team and Operational Support
- Provide administrative support to the Account Resolution team
- Collaborate with internal departments to obtain and share necessary information
- Maintain confidentiality of sensitive financial information
- Participate in meetings and complete special projects as assigned
Qualifications
Required
- Minimum 2 years of collections experience within a credit union
- High school diploma or equivalent
- Ability to work Pacific Standard Time hours
- Strong organizational and multitasking abilities
- Excellent communication and interpersonal skills
- Proficiency with computer systems and standard office tools
Preferred
- Coursework in typing or general office skills
- Experience with credit reporting systems and loan servicing platforms
Skills and Competencies
- Strong attention to detail and accuracy
- Ability to manage multiple priorities in a fast-paced environment
- Effective time management and organizational skills
- Ability to maintain confidentiality and professionalism
- Strong problem-solving and analytical skills
Numbers & Facts
| Location | California, CA (Remote) |
| Industry | Staffing/Employment Agencies |
| Salary | $29 |
| Company Size | 50 to 99 employees |
| Year Founded | 2014 |
| Website | http://wheelersp.com/ |
About Company
Wheeler Staffing Partners' (WSP) has outstanding client relationships providing consultants with access to some of the most desirable employment opportunities across the nation. Our experience, the solutions we provide, our business processes, and partnerships with our consultants and clients has made the company one of the most sought after placement firms for job seekers and companies of all sizes. WSP, provides all candidates with career opportunities, skill assessments, and interview consulting services and our clients with the candidates that meet their culture and skill set. From our Executive Retained Search Teams, Direct Hire and Contract Staffing Professionals to our RPO Service offerings, we create models to deliver a world-class service, with a sense of urgency and professionalism at the best price. Let us put our expertise and services to work for you!
Skills
- Administrative Skillsunmatched
- Analysis Skillsunmatched
- Billingunmatched
- Communication Skillsunmatched
- Computer Skillsunmatched
- Computer Systemsunmatched
- Consultingunmatched
- Credit Unionunmatched
- Credit and Collectionsunmatched
- Customer Support/Serviceunmatched
- Detail Orientedunmatched
- Document Managementunmatched
- Documentationunmatched
- File Auditsunmatched
- File Maintenanceunmatched
- High School Diplomaunmatched
- Interpersonal Skillsunmatched
- Legalunmatched
- Legal Standardsunmatched
- Loan Operationsunmatched
- Loan Payoffsunmatched
- Loan Servicingunmatched
- Maintain Complianceunmatched
- Mortgage Lendingunmatched
- Multitaskingunmatched
- Operational Supportunmatched
- Order Suppliesunmatched
- Organizational Skillsunmatched
- Post Closingunmatched
- Problem Solving Skillsunmatched
- Quality Controlunmatched
- Regulatory Complianceunmatched
- Regulatory Requirementsunmatched
- Support Documentationunmatched
- Systems Maintenanceunmatched
- Time Managementunmatched
- Typingunmatched
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