Position ProfileThe Account Manager (AM) solves critical business challenges and cultivates new and expanded customer relationships. This role focuses on understanding the customer's environment and aligning appropriate Ricoh solutions to mission-critical goals and objectives through relationship building with decision-makers and influencers.Job Duties and ResponsibilitiesExecute Business DevelopmentUnderstand the customer's environment and open new doors with decision-makers and influencers to generate sales opportunities within new and existing accounts, increasing Ricoh's market share.Solve critical business challenges for customers—both known and those uncovered through research and strategic questioning.Understand how customers are buying—not just what they are buying—by focusing on needs rather than a predetermined product or service.Demonstrate excellent communication skills.Differentiate Ricoh's ability to accelerate digital transformation through storytelling that uncovers opportunities aligned with Ricoh's portfolio.Articulate how purchasing decisions impact the customer's financial position.Develop and confidently deliver compelling presentations both in person and virtually.Qualifications (Education, Experience, and Certifications)Bachelor's degree or equivalent experience required3+ years of demonstrated business development experience requiredExperience in IT and/or software services environment preferredUnderstanding of document workflow solutions and processes preferredFoundational knowledge of P&L componentsAbility to research and analyze customers to enable effective business conversations across accountsProven ability to manage multiple accounts while maintaining strong attention to detailKnowledge, Skills, and AbilitiesDemonstrated success using collaboration to build influenceStrong understanding of the solution design processAbility to bring thought leadership into customer engagementsOutstanding verbal and written communication skillsProven ability to develop and maintain professional relationships with key stakeholdersMaintains current knowledge of Ricoh offeringsAbility to assess customer environments and develop strategies to expand core services across the enterpriseStrong learning agilityAbility to position effectively within customer approval processes, building sponsors and advocatesWorking Conditions, Mental and Physical DemandsTypically operates in an office environment with standard lighting, ventilation, temperature, and noise levelsWork assignments are diverse and may require interpreting and applying complex data and instructionsPrimarily sedentary work with minimal physical effort; occasional walking, standing, bending, reaching, or lifting items under 10 lbs (e.g., files, books)Requires moderate dexterity (keyboard use, basic tools, hand-eye coordination)Travel required (approximately 20%), including occasional overnight staysAdditional NotesThe above statements describe the general nature and level of work performed and are not intended to be an exhaustive list of all responsibilities, duties, or working conditions.About UsCome Create at Ricoh:If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.Invest In YourselfAt Ricoh, you can:Choose from a broad selection of medical, dental, life, and disability insurance options.Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.Augment your education with team member tuition assistance programs.Enjoy paid vacation time and paid holidays annuallyTap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.#J-18808-Ljbffr