Account Sales Manager

Position: Sales Account Manager

Immediate Supervisor: President

Status: Exempt

General Purpose of Position: A Sales Account Manager is primarily responsible for managing existing client relationships, driving revenue growth by identifying new sales opportunities within those accounts, maintaining customer satisfaction, and ensuring long-term account success by proactively addressing client needs, often through cross-selling and upselling, while achieving assigned sales targets and KPIs; acting as the primary point of contact for their assigned accounts.

Essential Job Duties:

• Build and maintain strong relationships with assigned clients, understanding their needs and goals to provide tailored solutions.
• Identify potential new business opportunities within existing accounts, proactively present solutions, and close deals to achieve sales targets.
• Develop strategic account plans for each client, including sales strategies, renewal strategies, and cross-selling opportunities.
• Resolve customer issues promptly, address concerns, and ensure a positive customer experience.
• Accurately forecast sales performance to manage expectations.
• Negotiate contract terms and pricing with clients to maximize profitability.
• Utilize sales data and insights to identify trends, optimize sales strategies, and inform decision-making.
• Work closely with internal teams to deliver a seamless customer experience.
• Prepare regular sales reports, present findings to management, and provide updates on account status.

Qualifications and Job Requirements

• Excellent communication and interpersonal skills to build rapport with clients
• Strong sales acumen, including lead generation, qualification, negotiation, and closing techniques
• Analytical skills to interpret data and identify sales opportunities
• Understanding of industry trends and competitive landscape
• Experience in financial & utilization forecasting
• Proficient in Salesforce systems and sales tools is preferred but not required

Additional Qualifications and Job Requirements

• High school diploma or equivalent
• Minimum 2 years of experience in business, marketing, or a related field, but experience in account management is preferred
• Must be able to stand, sit, bend, or climb for long periods of time
• Ability to travel
• Ability to work irregular hours and be available for calls from customers
• Ability to effectively communicate and lead
• Ability to successfully solve problems
• Comply with all Stingray policies and procedures and all health and safety policies

Environment: Frequent exposure to outdoor elements including wet, humid conditions and extreme heat or cold.