Account Security Representative

Think Bank has an opportunity for an Account Security Representative to join the Risk Management team.  As an Account Security Representative, you will work to protect both the bank and its customers from losses resulting from fraud.

As an Account Security Representative, you will work in a fast-paced environment responding to customer questions and concerns regarding fraud, forgery, and identity theft. You will also proactively contact customers to review and confirm potential fraudulent activity.  You will support and troubleshoot solutions to address customer concerns while working proactively to mitigate fraud.

You will use your investigative and analytical skills to review and monitor transactions and reports, identifying and uncovering potential fraudulent activity.  Additionally, you will help minimize Think Bank’s exposure to risk by monitoring new accounts and identifying suspicious or potentially illegal activity.

As an Account Security Representative, you will process, monitor, review, and reconcile outgoing wire transfers. Using your knowledge and experience, you will ensure accuracy and compliance with procedures while identifying red flags to mitigate fraud. 

The Account Security Representative team works closely and collaboratively to provide unparalleled customer support for fraud-related concerns and questions.  In this role, you will also serve as a resource, educating employees and customers about fraud trends and best practices for securing sensitive data and information.

Education and Experience:

• High School Diploma, GED, or equivalent and 2 years’ experience in banking or fraud OR Bachelor’s degree in business, finance, or related field
• Two years’ deposit and/or fraud experience preferred

Pay: $31.64/hour; non-exempt

Benefits: The position is eligible for a full benefits package including:

• Health insurance with HSA contribution
• Dental insurance
• Vision insurance
• Up to 23 days of PTO annually
• Seven paid holidays
• Four weeks of paid family leave
• Up to 7.5% 401(k) employer match
• Tuition reimbursement
• Clothing allowance

At Think Bank, we're on a mission to help our customers build a better financial life.  Think's unique culture empowers employees to provide the best financial care to customers every day. Our professional compensation plan is focused on quality of business outcomes and helping customers achieve peace of mind. We are not focused on quantity, as compensation is not directly related to the number of accounts opened or volume produced.

At Think we will go the distance to help our employees flourish. We'll give you the training you need to hit the ground running - with confidence - in your new position, help you stay engaged and challenged, and provide an inspiring environment that celebrates your personal style, culture and background.

We’re focused on delivering on the promise of being a great place to work, and one of the ways we accomplish this is by creating an environment where all employees feel they have the opportunity to achieve their goals. We value our differences - in thought, style, culture, ethnicity, and experience – and understand that diversity and inclusion are good for business and make our company stronger.

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