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Skills
Brokerageunmatched
Call Centersunmatched
Call Volumeunmatched
Communication Skillsunmatched
Computer Skillsunmatched
Consultingunmatched
Content Management Systems (CMS)unmatched
Customer Support/Serviceunmatched
Email Management/Administrationunmatched
Health Insuranceunmatched
Medicareunmatched
Regulationsunmatched
Telephone Skillsunmatched
Description
This role is broker support for support for our direct pay Medicare brokers
Duties include:
Answering phone call from Medicare Brokers
Help run reports and manage reports
Registration support
Table support
Answer email communication with brokers as far as enrollment statuses benefit inquiries as far as how things might be covered
Can expect volume of 50 100 calls per day
Team supports 3 broker support phone lines through a rolling phone queue
During Annual Enrollment Period (AEP), expect very high call volume with little downtime.
If call volume slows, contractors will assist with email management
Must Have:
Active Life, Accident & Health Insurance License (Agent License required)
Medicare experience or knowledge
Familiarity with CMS rules and regulations
Understanding of Medicare benefits and coverage
Strong customer service and communication skills.
Comfortable working in a fast-paced, high-volume call center environment.
Computer savvy and able to navigate multiple internal systems simultaneously
Mileage will be covered in case of travel
EEO:
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.