Account Service Representative

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Title: Account Service Representative

Location: Quincy, IL (onsite)

About Us

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

Job Overview:

Join our Champion Managed Care team as an Account Service Representative-the "911 center" for air compressor service support. In this fast-paced, customer-facing role, you'll manage a portfolio of national accounts and become the trusted point of contact customers rely on. You'll own the service request from first call through completion and invoicing, coordinating between customer sites and our nationwide service network to drive updates, secure approvals, gather information, and keep repairs moving.

Success requires strong organization, follow-through, hands-on technical aptitude, and clear communication as you track multiple open service jobs, proactively follow up, and keep customers and service providers informed every step of the way. You do not need to be a compressor expert on day one. While you'll learn to reference compressor drawings/schematics, identify parts, and assist with basic troubleshooting, the technical side can be taught. What matters most is being organized, self-motivated, systems-savvy, and confident communicating across multiple stakeholders in a high-urgency environment.

Responsibilities:

• Operate and manage multiple ERP and business systems, including SAP, Salesforce, Outlook, and other third-party platforms.
• Dispatch service requests in the timeframe requested by the customer.
• Monitor open dispatches, following up on quotes requests, generating quotes for customers, shipping parts, and ensuring service jobs are completed in a timely manner to reduce downtime and prevent further breakdowns.
• View invoices, checking for accuracy and processing for billing in a timely manner.
• Perform some basic technical troubleshooting to help resolve issues and reduce unnecessary service calls.
• Develop and consistently practice a proactive follow-up plan to keep service jobs moving, ensure timely completion, and maintain communication with customers and service providers.
• Utilize training manuals to learn and complete processes our team does on a daily basis.

Requirements:

• High School Diploma or GED
• 2+ years of experience in customer service, a comparable role involving customer support, or a similar fast-paced, customer-facing environment.
• 2+ years of computer proficiency, including Microsoft Office utilizing Excel and Outlook
• 1+ years of hands-on experience operating and navigating ERP and business systems, such as SAP, Salesforce, and/or other third-party platforms.

Core Competencies:

• Aptitude to read and interpret parts lists, ideally air compressor-related, to accurately identify components and support service and repair activities.
• Strong customer service orientation with the ability to manage high-volume, time-sensitive service requests while maintaining professionalism and urgency.
• Excellent communication skills with the ability to coordinate effectively between customers, internal teams, and external service providers to drive resolution.
• Strong organizational skills with the ability to manage multiple open service jobs simultaneously, prioritize effectively, and maintain accurate tracking and follow-up.
• Systems proficiency with the ability to navigate and operate ERP and business systems (e.g., SAP, Salesforce, Outlook, and other platforms) to manage service workflows and documentation accurately.

Preferences:

• Associates degree
• Prior exposure to compressed air systems
• Prior exposure to similar high-volume service coordination environments

Travel and Work Arrangements

• Onsite Based in Quincy, IL
• Remote opportunities after 6 months and good performance

Pay Range

The base salary for this role is $45,000-$60,000. The pay range considers a wide range of factors that include a candidate's skills; experience and training; licensure and certifications; and geographic location.

What We Offer

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.

What We Offer

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.