Job Title: Account Services Specialist
Location: Atlanta, GA (Fully On-site)
Shift: 8:00AM- 5:00PM
Pay: $22/hr.
Job Summary:
We are seeking a detail-oriented Account Services Specialist to support device coordination, patient data processing, and operational workflows within a fast-paced healthcare environment. This role plays a critical part in ensuring accurate tracking, documentation, and communication related to patient devices while maintaining compliance and data integrity.
Essential Job Duties & Responsibilities:
- Enter and process patient information into internal systems and CRM platforms with a high level of accuracy.
- Initialize and track devices assigned to patients, ensuring all information is properly documented.
- Create shipping labels and manage inbound and outbound device shipments.
- Upload reports and maintain accurate, up-to-date records within internal systems.
- Track deliveries and ensure devices are accounted for throughout the full lifecycle.
- Respond to phone and email inquiries from healthcare partners and internal teams.
- Assist with scheduling and tracking patients and device activity as needed.
- Identify and resolve delays in processing or delivery, escalating when necessary.
- Maintain compliance with internal policies and healthcare data standards.
- Perform additional administrative and operational duties as assigned.
Qualifications & Requirements:
- Minimum 2 years of experience in a healthcare, administrative, or patient-facing role preferred (Healthcare Background)
- High school diploma or GED required
- Understanding of HIPAA and patient data privacy standards
- Strong attention to detail and accuracy in data entry and documentation
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
- Experience with CRM systems (Salesforce or similar preferred)
- Excellent written and verbal communication skills
- Ability to manage high-volume, queue-based work in a fast-paced environment
- Strong organizational, multitasking, and time management skills
- Ability to work independently and collaboratively in a team setting
TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. At TRC, we take pride in fulfilling our opportunity to add value to our client's business as their staffing partner, while working tirelessly to connect thousands of individuals each year with work opportunities where they can meet the needs of their families and have the potential to build their careers.