a. Resolve enrollment eligibility and billing issues and inquiries timely and accurately from members employer groups and third party administrators by phone email and written correspondence byResearching and collaborating with other units or departments to find a solutionAccurately updating member recordsContacting external partners who provide services forto HMSAs membersProviding member or group education on enrollment billing bill resentment and bill paymentb. Support unit in performing enrollment and billing reconciliations activities for purpose of identifying discrepancies and initiating accurate and timely correctionresolution of internal as well as external processing systems. Support unit in daily enrollment functions to include processing of enrollments disenrollments and maintenance for members.Perform quality assurance audits of customer inquiries and member updates within constrained timeframes. Based on patterns or risk assessment recommend improvement opportunities to provide processing efficiency and increase customer satisfaction. These can include but are not limited to identifying processing or servicing issues that can be addressed by a system or a workflow solutionTraining and DevelopmentPerforms all other miscellaneous responsibilities and duties as assigned or directed.