Alliance/Partner Management, Banking Services, Benchmarking, Cross-Functional, Customer Relationship Management (CRM), Customer Support/Service, Data Entry, Detail Oriented, Financial Services, Know Your Customer (KYC), Legal, Maintain Compliance, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft SharePoint, Microsoft Word, Money Laundering, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Product Documentation, Resolve Customer Issues, Sales, Time Management, Writing Skills
Job Title: AML/KYC Specialist
Location: Knoxville, TN 37920 Remote
Duration: 12-Month Contract (Possible Extension)
Work Environment: Remote Post Training – Must be local to attend the 3-week in-office training
Hours: 8 Hours, Monday–Friday, between 7:00 AM – 6:00 PM (Preferred: 8:00 AM – 5:00 PM)
Position Summary
The Account Review Specialist plays a critical role in ensuring customer accounts meet all internal policy requirements to align with federal Anti-Money Laundering expectations. This position involves partnering with relationship managers and customers to remediate accounts, deliver excellent customer service, and ensure compliance within strict deadlines.
Key Responsibilities
- Review and remediate customer accounts to ensure compliance.
- Collaborate with internal and external relationship managers and customers to resolve account issues.
- Maintain high standards of customer service while managing remediation efforts.
- Ensure accounts are policy-compliant within designated timeframes.
- Meet daily production and quality benchmarks.
- Document and track account activities accurately.
Required Qualifications
- Proficiency in Microsoft Office Suite (Outlook, Excel, SharePoint, Word, Teams, etc.).
- Advanced organizational and critical thinking skills.
- Exceptional attention to detail and the ability to work efficiently under pressure.
- Demonstrated adaptability to changing requirements.
- Commitment to maintaining confidentiality throughout all account review processes.
- Strong computer and data entry skills.
- Excellent verbal and written communication.
Preferred Skills
- Knowledge of Anti-Money Laundering (AML) regulations.
- Experience in banking or financial services.
- Familiarity with KYC processes.
Work Environment
- This role begins with in-office training and transitions to a remote position upon completion.
- Responsible for working with various departments to successfully implement products and services for customers.
- Acts as the primary internal contact and coordinates activities with cross-functional teams.
- Resolves issues related to missing or conflicting product information and documentation by working with customers, sales staff, relationship managers, operations, bankers, and legal staff where applicable.
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