Account Setup Coordinator

LanceSoft Inc

TN

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JOB DETAILS

SALARY

JOB TYPE

Full-time

SKILLS

Analysis Skills, Coaching, Communication Skills, Computer Skills, Data Entry, Detail Oriented, Documentation, Documentation Standards, Establish Priorities, Maintain Compliance, Microsoft Excel, Money Laundering, Organizational Skills, Performance Management, Problem Solving Skills, Quality Management, Quality Metrics

LOCATION

POSTED

9 days ago

Job Description: Title: Account Setup Coordinator Location: 7300 Chapman Hwy Knoxville Tennessee Pay Rate: $20/hr Hours: 8:00am - 4:30pm Mon. thru Fri. Parking -- Open parking, no fees to park. Interviews -- Teams and candidate expected to be on camera. Onsite -- 100% CET Account Review Specialist – What We’re Looking For The ideal CET Account Review Specialist demonstrates a strong balance of customer communication skills and a compliancefocused, analytical mindset, with the ability to own work endtoend in a highrisk, deadlinedriven environment. Core Traits & Mindset Highly adaptable, able to adjust quickly to changing requirements, policies, and account scenarios Strong sense of ownership, independently driving cases from start to resolution Comfortable making decisions while knowing when and how to escalate proactively Prioritizes accuracy and quality over speed in all account reviews Maintains a strong compliance mindset, even when under pressure Merchant & Partner Interaction Comfortable and confident calling out to merchants to remediate account issues Communicates in a pleasant, thoughtful, and confident manner Demonstrates professionalism and respect in all merchant interactions Able to explain issues clearly, ask the right questions, and move remediation forward Work Approach & Problem Solving Asks clarifying questions first when encountering complex or unclear issues Proactively reaches out to the appropriate partner or SME rather than guessing Independently researches and applies guidance while collaborating effectively Documentation & Quality Standards Produces highquality, auditready documentation that is clear, thorough, and accurate Consistently documents actions, decisions, and outcomes in a way that stands on its own Understands documentation is critical for compliance, handoffs, and future review Skills & Technical Readiness Comfortable learning new systems with support Strong working knowledge of Excel, including tracking, organizing, and notating work Proficient in basic computer navigation and data entry Able to manage multiple tools while maintaining accuracy Coachability & Growth Open to feedback and quick to apply coaching Actively seeks feedback to improve performance and quality Demonstrates a growth mindset and accountability for development Compliance Knowledge Prior AML or compliance experience is helpful but not required Success is driven more by mindset, attention to detail, and willingness to learn than prior exposure

About the Company

LanceSoft Inc

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE

2,000 to 2,499 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

2000

WEBSITE

http://www.lancesoft.com/

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