Account Setup Coordinator

Job Description:

Title: Account Setup Coordinator
Location: 7300 Chapman Hwy Knoxville Tennessee 
Pay Rate: $20/hr

Hours:  8:00am - 4:30pm Mon. thru Fri.
Parking -- Open parking, no fees to park.
Interviews -- Teams and candidate expected to be on camera.
Onsite -- 100%

CET Account Review Specialist – What We’re Looking For

The ideal CET Account Review Specialist demonstrates a strong balance of customer communication skills and a compliance focused, analytical mindset, with the ability to own work end to end in a high risk, deadline driven environment.

Core Traits & Mindset

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• Highly adaptable, able to adjust quickly to changing requirements, policies, and account scenarios
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• Strong sense of ownership, independently driving cases from start to resolution
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• Comfortable making decisions while knowing when and how to escalate proactively
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• Prioritizes accuracy and quality over speed in all account reviews
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• Maintains a strong compliance mindset, even when under pressure

Merchant & Partner Interaction

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• Comfortable and confident calling out to merchants to remediate account issues
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• Communicates in a pleasant, thoughtful, and confident manner
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• Demonstrates professionalism and respect in all merchant interactions
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• Able to explain issues clearly, ask the right questions, and move remediation forward

Work Approach & Problem Solving

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• Asks clarifying questions first when encountering complex or unclear issues
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• Proactively reaches out to the appropriate partner or SME rather than guessing
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• Independently researches and applies guidance while collaborating effectively

Documentation & Quality Standards

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• Produces high quality, audit ready documentation that is clear, thorough, and accurate
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• Consistently documents actions, decisions, and outcomes in a way that stands on its own
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• Understands documentation is critical for compliance, handoffs, and future review

Skills & Technical Readiness

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• Comfortable learning new systems with support
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• Strong working knowledge of Excel, including tracking, organizing, and notating work
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• Proficient in basic computer navigation and data entry
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• Able to manage multiple tools while maintaining accuracy

Coachability & Growth

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• Open to feedback and quick to apply coaching
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• Actively seeks feedback to improve performance and quality
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• Demonstrates a growth mindset and accountability for development

Compliance Knowledge

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• Prior AML or compliance experience is helpful but not required
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• Success is driven more by mindset, attention to detail, and willingness to learn than prior exposure