Job Description
Job Description:
Title: Account Setup Coordinator
Location: 7300 Chapman Hwy Knoxville Tennessee
Pay Rate: $20/hr
Hours: 8: 00am - 4: 30pm Mon. Thru Fri.
Parking -- Open parking, no fees to park.
Interviews -- Teams and candidate expected to be on camera.
Onsite -- 100%
CET Account Review Specialist –What We’re Looking For
The ideal CET Account Review Specialist demonstrates a strong balance of customer communication skills and a compliance focused, analytical mindset, with the ability to own work end to end in a high risk, deadline driven environment.
Core Traits & Mindset
- Highly adaptable, able to adjust quickly to changing requirements, policies, and account scenarios
- Strong sense of ownership, independently driving cases from start to resolution
- Comfortable making decisions while knowing when and how to escalate proactively
- Prioritizes accuracy and quality over speed in all account reviews
- Maintains a strong compliance mindset, even when under pressure
Merchant & Partner Interaction
- Comfortable and confident calling out to merchants to remediate account issues
- Communicates in a pleasant, thoughtful, and confident manner
- Demonstrates professionalism and respect in all merchant interactions
- Able to explain issues clearly, ask the right questions, and move remediation forward
Work Approach & Problem Solving
- Asks clarifying questions first when encountering complex or unclear issues
- Proactively reaches out to the appropriate partner or SME rather than guessing
- Independently researches and applies guidance while collaborating effectively
Documentation & Quality Standards
- Produces high quality, audit ready documentation that is clear, thorough, and accurate
- Consistently documents actions, decisions, and outcomes in a way that stands on its own
- Understands documentation is critical for compliance, handoffs, and future review
Skills & Technical Readiness
- Comfortable learning new systems with support
- Strong working knowledge of Excel, including tracking, organizing, and notating work
- Proficient in basic computer navigation and data entry
- Able to manage multiple tools while maintaining accuracy
Coachability & Growth
- Open to feedback and quick to apply coaching
- Actively seeks feedback to improve performance and quality
- Demonstrates a growth mindset and accountability for development
Compliance Knowledge
- Prior AML or compliance experience is helpful but not required
- Success is driven more by mindset, attention to detail, and willingness to learn than prior exposure
Numbers & Facts
| Location | Home-based, TN |
| Industry | Staffing/Employment Agencies |
| Salary | $20 |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | http://www.lancesoft.com/ |
About Company
We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.
Skills
- Analysis Skillsunmatched
- Communication Skillsunmatched
- Detail Orientedunmatched
- Documentationunmatched
- Establish Prioritiesunmatched
- Maintain Complianceunmatched
- Microsoft Excelunmatched
- Money Launderingunmatched
- Organizational Skillsunmatched
- Performance Managementunmatched
- Quality Managementunmatched
- Riskunmatched
- Time Managementunmatched
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