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Account Setup Coordinator

Lancesoft

Home-based, TN

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JOB DETAILS
SALARY
$20
SKILLS
Analysis Skills, Communication Skills, Detail Oriented, Documentation, Establish Priorities, Maintain Compliance, Microsoft Excel, Money Laundering, Organizational Skills, Performance Management, Quality Management, Risk, Time Management
LOCATION
Home-based, TN
POSTED
1 day ago

Job Description:

Title: Account Setup Coordinator
Location: 7300 Chapman Hwy Knoxville Tennessee 
Pay Rate: $20/hr

Hours: 8: 00am - 4: 30pm Mon. Thru Fri.
Parking -- Open parking, no fees to park.
Interviews -- Teams and candidate expected to be on camera.
Onsite -- 100%

CET Account Review Specialist –What We’re Looking For

The ideal CET Account Review Specialist demonstrates a strong balance of customer communication skills and a compliance focused, analytical mindset, with the ability to own work end to end in a high risk, deadline driven environment.

Core Traits & Mindset

  • Highly adaptable, able to adjust quickly to changing requirements, policies, and account scenarios

  • Strong sense of ownership, independently driving cases from start to resolution

  • Comfortable making decisions while knowing when and how to escalate proactively

  • Prioritizes accuracy and quality over speed in all account reviews

  • Maintains a strong compliance mindset, even when under pressure

Merchant & Partner Interaction

  • Comfortable and confident calling out to merchants to remediate account issues

  • Communicates in a pleasant, thoughtful, and confident manner

  • Demonstrates professionalism and respect in all merchant interactions

  • Able to explain issues clearly, ask the right questions, and move remediation forward

Work Approach & Problem Solving

  • Asks clarifying questions first when encountering complex or unclear issues

  • Proactively reaches out to the appropriate partner or SME rather than guessing

  • Independently researches and applies guidance while collaborating effectively

Documentation & Quality Standards

  • Produces high quality, audit ready documentation that is clear, thorough, and accurate

  • Consistently documents actions, decisions, and outcomes in a way that stands on its own

  • Understands documentation is critical for compliance, handoffs, and future review

Skills & Technical Readiness

  • Comfortable learning new systems with support

  • Strong working knowledge of Excel, including tracking, organizing, and notating work

  • Proficient in basic computer navigation and data entry

  • Able to manage multiple tools while maintaining accuracy

Coachability & Growth

  • Open to feedback and quick to apply coaching

  • Actively seeks feedback to improve performance and quality

  • Demonstrates a growth mindset and accountability for development

Compliance Knowledge

  • Prior AML or compliance experience is helpful but not required

  • Success is driven more by mindset, attention to detail, and willingness to learn than prior exposure

About the Company

L

Lancesoft

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc). 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2000
WEBSITE
http://www.lancesoft.com/

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