Account Specialist – Capital Equipment

Location: McHenry, IL
Schedule: Hybrid: 3 days onsite / 2 days remote

Hourly Range: $22 - $24 per hour

Are you detail-oriented, organized, and passionate about providing exceptional customer support? We're looking for an Account Specialist – Capital Equipment to join our team! In this role, you'll support the administration of capital equipment programs by managing contracts, processing billing transactions, coordinating equipment logistics, and ensuring accurate account records.

If you enjoy solving problems, working with data, and collaborating with cross-functional teams in a fast-paced environment, we'd love to hear from you!

What You'll Do

As an Account Specialist, you'll play a key role in supporting our capital equipment programs by:

• Supporting capital equipment billing and account management programs
• Maintaining accurate equipment serial records through reporting and audits
• Processing billing transactions, including monthly, fixed-rate, daily, and prepaid agreements
• Maintaining the accuracy and integrity of ERP capital equipment contracts
• Coordinating equipment shipments, returns, transfers, and demo equipment requests
• Processing orders, return merchandise authorizations (RMAs), credits, debits, and billing adjustments
• Investigating and resolving equipment, shipping, and account discrepancies
• Assisting with service and repair processes
• Documenting customer interactions and account activity
• Responding to internal and external customer inquiries through multiple communication channels

What We're Looking For

Required Qualifications

• High school diploma or GED
• Minimum of 3 years of experience in accounting, customer service, or a related administrative role
• Strong Microsoft Excel and Windows computer skills
• Excellent attention to detail and problem-solving abilities
• Strong verbal and written communication skills
• Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment
• Ability to read, write, and communicate effectively in English

What Will Help You Succeed

The ideal candidate is:

• Highly organized and detail-oriented
• Comfortable working with ERP systems and large amounts of data
• Customer-focused with excellent follow-up skills
• Adaptable and eager to improve processes
• A collaborative team player who enjoys supporting others

What We Offer:

• Competitive Wage
• 401K with match
• Money Purchase Plan
• 16-week Paid Parental Leave
• Generous PTO package, including 14 paid holidays
• A great place to work!

This is not a job description. More details will be provided regarding the functions of this position.

We are not accepting candidates from recruiting firms or agencies.

At Medela, you will be joining a global community of colleagues, united by the purpose that drives our business: helping people. Medela exists to advance human health and well-being through knowledge-based and innovative human milk and medical vacuum solutions.

Our employees are empowered to serve this purpose in a family-owned company that is growing rapidly around the world. We value intensive exchanges, diverse perspectives, and unbureaucratic decisions. You will have the opportunity to develop at an international level, and witness the direct impact your work has on our company’s success.

If you are interested in this opportunity, we are looking forward to receiving your application.

For this position we only consider direct applications - thank you for your understanding.

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, citizenship, sex, protected veteran status, age, physical or mental disability, medical condition, HIV/AIDs status, marital status, domestic partner status, sexual orientation, gender identity (transgender status), weight, height or any other characteristic protected by federal, state, or local law or ordinance.

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